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Regional Operations Manager

1 month ago

London, Greater London, United Kingdom Mayfield Recruitment Group Ltd Full time
Job Title: General Manager

Job Summary:

We are seeking an experienced General Manager to lead our pest control operations in the Southwest and London regions. The successful candidate will be responsible for managing the day-to-day operations of a busy pest control region, including improving regional performance, identifying opportunities for improvement, and ensuring compliance with company policies and procedures.

Key Responsibilities:
  • Manage the day-to-day operations of a busy pest control region
  • Improve regional performance to improve retention and profitability of contracts
  • Identify and implement opportunities for improvement within own region and wider team
  • Complete customer reviews as required
  • Ensure all contract Quality Audits are undertaken in line with customer expectation
  • Carry out escalation visits to customer premises that have ongoing infestation to devise and implement action plans to resolve pest infestations
  • Weekly inspection of all booked in visits to ensure work schedule is maintained and ensures effective technician route planning
  • Investigate and resolve customer complaints and complete appropriate documentation
  • Drive sales opportunities via self-sold or lead submission
  • Mentor and develop Service Managers
  • Regularly monitor and measure workloads and allocate this evenly/fairly across technicians within team
Performance Management:
  • Determine and monitor the provision of competent staff to secure quality of Service to Inc.
  • Recruit and select technicians
  • Monitor the performance, conduct, and identify development needs of the team through appraisals and performance reviews
  • Support as required the production of training plans and monitor the provision of training and development of the team to RSPH levels
  • Ensure the team undertake and complete eLearning training modules as required by the business
  • Manage absence in the team including holiday, sickness, other leave
  • Apply disciplinary policies and procedures where appropriate
  • Apply consistently all company policies and procedures in the management of team
Sales:
  • Check all sales reports are submitted in compliance with client requirements, are profitably priced, are technically correct and show maximum benefits for the client and progress through the company procedures
  • Investigate and resolve customer sales complaints and complete appropriate documentation
  • Provide individual field support and training programmes for future new sales staff within the region
  • Any other 'ad hoc' duties as required by the business
Health and Safety:
  • Promote our Home Safe Everyday philosophy by ensuring compliance within region to company H&S policies and Procedures
  • Always ensure compliance with Group and company policies and procedures
  • Report any apparent deficiencies in systems of work or equipment that may result in failure of service delivery or risk to health and safety or the environment
  • Promote the use of all work equipment and personal PPE properly and in accordance with training received
  • Report any issues or training needs to your Line manager and/or via your divisional incident reporting system

This is not an exhaustive list, and the job holder will be expected to become involved in a range of activities to enable the Company to succeed.