Resident Engagement Advisor

3 days ago


London, Greater London, United Kingdom Octavia Full time

We are seeking a Resident Engagement Advisor to join our Contact Centre Team. In this role, you will be responsible for engaging with residents, providing information and support, and resolving issues in a timely and professional manner.

The key deliverables of this role include:

  • Providing clear and accurate information and advice to residents, and resolving their queries in a timely manner.
  • Achieving key performance indicators within the contact centre, including 80% of calls answered within 20 seconds and 80% first time resolution.
  • Using our housing management system (CRM) to record all resident interactions and respond to issues, escalating to specialist teams when necessary.

The salary for this role is £16.34 per hour, plus pension contributions up to 10%. We offer a comprehensive benefits package, including flexible working arrangements and opportunities for career development.



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