Resident Engagement Advisor
3 days ago
We are seeking a Resident Engagement Advisor to join our Contact Centre Team. In this role, you will be responsible for engaging with residents, providing information and support, and resolving issues in a timely and professional manner.
The key deliverables of this role include:
- Providing clear and accurate information and advice to residents, and resolving their queries in a timely manner.
- Achieving key performance indicators within the contact centre, including 80% of calls answered within 20 seconds and 80% first time resolution.
- Using our housing management system (CRM) to record all resident interactions and respond to issues, escalating to specialist teams when necessary.
The salary for this role is £16.34 per hour, plus pension contributions up to 10%. We offer a comprehensive benefits package, including flexible working arrangements and opportunities for career development.
-
Android Development Expert
5 days ago
London, Greater London, United Kingdom Resident Advisor Full timeAbout the RoleResident Advisor, a pioneering music media brand, is seeking an experienced Android Developer to join its team. This permanent, full-time position offers a competitive salary of £50,000-£75,000 per annum.We're looking for someone who can develop and maintain our popular RA Guide app, used by thousands of users daily. As an Android Developer...
-
Resident Engagement Manager
1 month ago
London, Greater London, United Kingdom Legal & General Affordable Homes Full timeJob DescriptionWe are seeking a Resident Engagement Manager to join our team at Legal & General Affordable Homes. As a key member of our organization, you will be responsible for delivering against our resident engagement model to ensure customers are at the heart of decision making and are able to provide meaningful feedback to ensure our landlord services...
-
Resident Engagement Specialist
1 month ago
London, Greater London, United Kingdom Ark Workplace Risk Full timeJob Title: Resident Engagement SpecialistWe are seeking a highly skilled Resident Engagement Specialist to join our team at Ark Workplace Risk. As a key member of our team, you will be responsible for delivering a range of services to support Accountable Persons with various resident engagement solutions.Key Responsibilities:Collaborate with our team to...
-
Resident Engagement Manager
1 month ago
London, Greater London, United Kingdom CIH International Housing Group Full timeJob DescriptionAt CIH International Housing Group, we are seeking a highly skilled Resident Engagement Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional resident engagement services, ensuring that our customers are at the heart of decision-making and are able to provide meaningful feedback.Key...
-
Resident Engagement Coordinator
3 days ago
London, Greater London, United Kingdom Hatched Recruitment Group Full timeJob Title: Resident Engagement CoordinatorLocation: SloughSalary: £25,000 - £30,000 per annum">About the Role:This is an exciting opportunity to join our team as a Resident Engagement Coordinator. As a key member of our housing department, you will play a vital role in supporting the delivery of our new resident involvement strategy. You will be...
-
Resident Engagement Manager
1 month ago
London, Greater London, United Kingdom https:jobs-redefined.cositemap Full timeJob DescriptionWe are seeking a Resident Engagement Manager to join our team at Affordable Homes. As a key member of our organization, you will be responsible for delivering against our resident engagement model to ensure customers are at the heart of decision making and are able to provide meaningful feedback to ensure our landlord services are meeting...
-
Resident Engagement Assistant
1 day ago
London, Greater London, United Kingdom Diamond Care Homes Group - Langdales Care home Full timeDiamond Care Homes Group - Langdales Care home is seeking an experienced Resident Engagement Assistant to join our team. This part-time role requires a highly motivated and caring individual to work with elderly frail residents living with dementia, promoting their physical, emotional, and social well-being.You will be responsible for creating engaging...
-
Resident Engagement Manager
3 weeks ago
London, Greater London, United Kingdom Legal & General Affordable Homes Full timeAbout the Role:We are seeking an experienced Resident Engagement Manager to join our team at Legal & General Affordable Homes. As a key member of our organization, you will play a vital role in delivering our resident engagement model, ensuring that our customers are at the heart of decision-making and are able to provide meaningful feedback.The successful...
-
Resident Engagement Manager
1 month ago
London, Greater London, United Kingdom CIH International Housing Group Full timeAbout the RoleWe are seeking a highly skilled Resident Engagement Manager to join our team at CIH International Housing Group. As a key member of our organization, you will play a vital role in driving resident engagement and ensuring that our services meet the highest standards.Key ResponsibilitiesDevelop and implement effective resident engagement...
-
Resident Engagement Officer
4 weeks ago
London, Greater London, United Kingdom Woking Borough Council Full timeRole OverviewThe Resident Engagement Officer role is a key position within the Housing Service, reporting to the Resident Engagement Team Leader. This role provides critical support to the Resident Engagement Team, ensuring compliance with the Consumer Standards set by the Regulator of Social Housing.Key ResponsibilitiesSupport the delivery of tenant,...
-
Resident Engagement Manager
3 days ago
London, Greater London, United Kingdom CV-Library Full timeJob Description:You will be responsible for managing the patch to an exceptionally high standard, engaging with and involving residents in the management of their neighbourhood through regular estate inspections.Your duties will include supporting and sustaining tenancies to prevent homelessness through the provision of general tenancy support to...
-
Senior Resident Engagement Specialist
2 weeks ago
London, Greater London, United Kingdom Ark Workplace Risk Full timeAbout UsAt Ark Workplace Risk, we're dedicated to providing innovative solutions for building safety assurance and risk compliance in the built environment.Job SummaryWe're seeking a highly skilled Senior Resident Engagement Specialist to join our team. This role will involve delivering resident engagement solutions, supporting the development of Safety Case...
-
Director of Resident Engagement
2 weeks ago
London, Greater London, United Kingdom Clarion Housing Group Full timeAbout Clarion Housing GroupWe are a leading social housing provider with a mission to provide and maintain homes for those that need them most.Our transformation programme, Connect, aims to improve our services and meet the evolving needs of our residents. We are looking for a seasoned leader to join our team and help shape our service design and...
-
Resident Engagement Project Assistant
3 days ago
London, Greater London, United Kingdom Tower Hamlets Partnership Full timeCouncil Housing Resident Liaison OfficerTower Hamlets Partnership seeks an experienced candidate to fill the role of Council Housing Resident Liaison Officer.In this position, you will be responsible for delivering a new parking scheme for Council housing residents, working closely with residents to understand their needs and concerns.You will implement the...
-
London, Greater London, United Kingdom MMP Consultancy Full timeAbout MMP ConsultancyWe are working with a prominent housing provider to recruit an Interim Head of Resident Engagement. This exciting opportunity allows you to join a leading organisation that prioritises resident voices.Job OverviewThis interim role is ideal for a senior leader with experience in customer service, resident engagement or similar fields. You...
-
Building Safety Project Manager
3 days ago
London, Greater London, United Kingdom Baltimore Consulting Full timeJob TitleAs a Building Safety Project Manager - Resident Engagement SpecialistOverviewBaltimore Consulting is currently supporting a London borough council in their search for an experienced professional to lead the delivery of their Building Safety Resident Engagement Strategy. This interim role offers an exciting opportunity to make a tangible impact on...
-
Resident Liaison Officer
4 weeks ago
London, Greater London, United Kingdom United Living Group Full timeRole OverviewAs a key member of our team at United Living Group, you will play a vital role in delivering exceptional customer service to our residents. As a Resident Liaison Officer, you will be the primary point of contact for customers, engaging with them through various channels such as newsletters, meetings, and site visits.Key Responsibilities:Ensure...
-
Resident Liaison Officer
4 weeks ago
London, Greater London, United Kingdom Guildmore Full timeWe are seeking a Resident Liaison Liaison Officer to collaborate with clients, project teams, operatives, and subcontractors at Guildmore. The successful candidate will be based at one of our sites in North London and may be required to travel to other locations. The goal is to advance works with minimal disruption, prioritising exceptional customer-focused...
-
Customer Experience Director
3 days ago
London, Greater London, United Kingdom CPR Full timeCPR is seeking an experienced leader to take on the role of Head of Customer Experience at a Local Authority in Cheshire. This position plays a pivotal role in ensuring that the customer service department, including the contact centre, operates effectively and efficiently.The successful candidate will lead strategies and policies to develop complaints...
-
Cluster Sales Manager
4 weeks ago
South West London, London, United Kingdom Resident Hotels Full timeAre you interested in progressing your career in Sales and looking for a new challenge? Resident Hotels is seeking an enthusiastic Cluster Revenue Manager - Maternity Cover to join our growing team, creating personalised experiences to mirror our guests onsite experience. Resident Hotels is a specialist Hotel Management platform, that manages three hotel...