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Front Desk Associate

1 month ago

Liverpool, Liverpool, United Kingdom AccorHotel Full time

At AccorHotel, we're committed to delivering exceptional experiences for our guests. As a Receptionist, you'll play a vital role in making this happen.

Key Responsibilities:

  • Provide warm and welcoming service to guests, ensuring their stay is memorable and enjoyable.
  • Manage guest check-ins and check-outs, responding to requests and resolving any issues promptly.
  • Process payments and handle guest communications, including emails and phone calls.
  • Work collaboratively with colleagues to ensure seamless service delivery.
  • Upsell hotel facilities and services to enhance the guest experience.
  • Address guest complaints in a professional and courteous manner, adhering to Accor standards.
  • Maintain accurate records and ensure a smooth handover to the next shift.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Fluency in English.
  • Previous experience in a similar role is an asset.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for growth and development.
  • A competitive salary and benefits package.

Working Arrangements:

  • Part-time employment.
  • Flexible scheduling to meet business needs.

Accommodation and Guest Services Assistant

No

Employment Type :

Part-time