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Business Operations Coordinator

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Alliance Automotive Group Full time

As a leading distributor of passenger and commercial vehicle parts, Alliance Automotive Group (AAG) operates in the UK, Ireland, France, Germany, Poland, and Netherlands.

A subsidiary of Genuine Parts Company (GPC), AAG is home to NAPA racing UK, competing in the British Touring Car Championship (BTCC).

With combined turnover exceeding £15 billion and numerous locations across the UK, our extensive network supplies light and commercial vehicle parts to over 36 independent garages, fast fit centres, and transport operators throughout the UK.

We have an exciting opportunity for a Credits and Returns Administrator based at the Milton Keynes Head Office. The department's objective is to alleviate Branch Managers from investigating invoice and credit bounce backs that fail to match on the system.

Key Responsibilities:
  • To intercept unmatched credits and facilitate smooth transaction processing
  • To review and process credits, where necessary, ensuring accurate matching and clearing from the system
  • To challenge suppliers on handling charges, carriage charges, rejections, and warranty claims, maintaining strong relationships with vendors
  • To investigate reasons behind bounce backs and assign corresponding codes
  • To take action when further investigation is not required
  • To pass on relevant information to Branch Managers when authorization from RMD is needed
  • To notify Branch Managers of stock adjustments to be made
  • To escalate ongoing or severe issues to department management

This role summary outlines the primary responsibilities and is not an exhaustive list of duties. As a post holder, you will undertake tasks and responsibilities as required and deemed appropriate by the business.

Desired Qualifications and Skills:
  • Familiarity with MAM and Autopart or similar systems
  • Purchase Ledger experience is advantageous
  • Credits and Returns processes knowledge is preferred
  • Returns to supplier expertise is desirable
  • Strong written and verbal communication skills, proficiency in Microsoft packages, and attention to detail are essential
Benefits and Other Information:
  • Competitive salary: £35,000 - £45,000 per annum, depending on experience
  • Pension contribution
  • Structured career path and bespoke training opportunities
  • Cycle to work scheme
  • Discounts and cashback through the AAG Benefits Portal, including groceries, travel, hotel stays, eating out, tech, health, and wellbeing benefits