Warranty Claims Specialist

1 week ago


Dorking, United Kingdom Jade Recruitment Full time
Job Description

Job Title: Warranty Coordinator

Job Type: Full-time

Location: Dorking

Job Description:

We are seeking a highly organized and detail-oriented Warranty Coordinator to join our team at Jade Recruitment. As a Warranty Coordinator, you will be responsible for processing warranty claims and customer complaints from first arrival to completion.

Key Responsibilities:

  • Process warranty claims and customer complaints in a timely and efficient manner
  • Communicate with customers to provide updates on the status of their claims
  • Participate in cross-functional teams to pursue corrective actions in product quality
  • Handle customer queries about warranty cover and terms and conditions
  • Progress cost recovery of defective material from suppliers, including managing the return process from customers, distributors, and service centers

Desirable Attributes:

  • Ability to work within a friendly team
  • Experience within a manufacturing environment
  • Experience using SAP software (an advantage)
  • Experience in a coordinator-type role
  • Willingness to take responsibility and get involved

Benefits:

  • Profit-related bonus scheme (based on 5% basic salary)
  • 25 days holiday plus bank holidays
  • Personal Pension Scheme (3.5% employee = 5.5% employer / 5% employee = 7.5% employer) – enrolled after three months
  • Life Assurance from day one = 5x basic salary
  • Discount Shopping Portal
  • Free Parking on site
  • Ride to Work Scheme
  • EAP Access to training
  • Mental Health First Aiders


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