Warranty Claims Specialist
1 week ago
Job Title: Warranty Coordinator
Job Type: Full-time
Location: Dorking
Job Description:
We are seeking a highly organized and detail-oriented Warranty Coordinator to join our team at Jade Recruitment. As a Warranty Coordinator, you will be responsible for processing warranty claims and customer complaints from first arrival to completion.
Key Responsibilities:
- Process warranty claims and customer complaints in a timely and efficient manner
- Communicate with customers to provide updates on the status of their claims
- Participate in cross-functional teams to pursue corrective actions in product quality
- Handle customer queries about warranty cover and terms and conditions
- Progress cost recovery of defective material from suppliers, including managing the return process from customers, distributors, and service centers
Desirable Attributes:
- Ability to work within a friendly team
- Experience within a manufacturing environment
- Experience using SAP software (an advantage)
- Experience in a coordinator-type role
- Willingness to take responsibility and get involved
Benefits:
- Profit-related bonus scheme (based on 5% basic salary)
- 25 days holiday plus bank holidays
- Personal Pension Scheme (3.5% employee = 5.5% employer / 5% employee = 7.5% employer) – enrolled after three months
- Life Assurance from day one = 5x basic salary
- Discount Shopping Portal
- Free Parking on site
- Ride to Work Scheme
- EAP Access to training
- Mental Health First Aiders
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Dorking, Surrey, United Kingdom Jade Recruitment Ltd Full timeJob Summary:We are seeking a highly organized and detail-oriented Warranty Claims Specialist to join our team at Jade Recruitment Ltd. As a Warranty Claims Specialist, you will be responsible for processing warranty claims and customer complaints from initial receipt to completion.Key Responsibilities:Process warranty claims and customer complaints in a...
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Dorking, Surrey, United Kingdom Jade Recruitment Ltd Full time{"title": "Warranty Coordinator", "description": "Job SummaryWe are seeking a skilled Warranty Coordinator to join our team at Jade Recruitment Ltd. As a key member of our team, you will be responsible for processing warranty claims and customer complaints from initial receipt to completion.Key ResponsibilitiesProcess warranty claims and customer complaints...
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