Customer Service Representative
5 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor at Nuffield Health Oxford, The Manor Hospital.
Key Responsibilities- Provide exceptional customer service to patients, families, and healthcare professionals via telephone, email, and face-to-face interactions.
- Communicate effectively with customers to understand their needs and provide accurate information about hospital services and treatments.
- Log customer enquiries and oversee the customer journey to ensure timely and effective resolution.
- Undertake bookings for customers while adhering to GDPR guidelines.
- Work closely with consultants and medical secretaries to provide seamless services for patients.
As a valued member of our team, you will enjoy a range of benefits, including:
- Free private healthcare for you and your family.
- Access to our on-site gym and fitness classes.
- A cycle-to-work scheme and other employee benefits.
Nuffield Health is the UK's largest healthcare charity, providing high-quality care and services to patients across the country. Our modern hospital in Oxford is equipped with state-of-the-art facilities and a team of experienced healthcare professionals.
We are proud to offer a supportive and inclusive work environment, where you can grow and develop your skills and career.
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