General Manager
2 weeks ago
LEAD OUR TEAM TO SUCCESS
Parkville Hotel - A Leading Hospitality Destination
£38-40,000 Depending on Experience
Parkville Hotel is a highly regarded, established family-run business with over 50 years' experience of excellence in hospitality. We are seeking a talented General Manager to lead our team and drive business growth.
Your Key Responsibilities:
- Operational Excellence: Oversee all aspects of operations, including staffing, inventory, and maintenance. Ensure smooth, efficient, and cost-effective daily operations to achieve optimum manpower levels.
- Financial Performance: Develop and manage budgets, analyse financial reports, and implement strategies to drive revenue growth and control costs. Achieve financial targets and maximize profitability.
- Customer Experience: Ensure a consistently high level of customer service. Address customer feedback and resolve issues promptly to maintain high satisfaction levels. Ensure, through regular monitoring, that standards of comfort, atmosphere, cleanliness, and safety are maintained.
- Staff Leadership: Recruit, train, and develop a high-performing team. Foster a positive and inclusive work environment, encouraging teamwork and professional growth.
- Sales and Marketing: Collaborate with the marketing team to develop and execute promotional campaigns and events. Identify opportunities to attract new customers and retain existing ones.
- Compliance and Safety: Ensure compliance with health and safety regulations, EHO, licensing laws, and company policies. Conduct regular audits and risk assessments.
- Inventory Management: Oversee inventory levels, order supplies, and manage vendor relationships. Ensure stock control and minimize waste.
- Community Engagement: Build and maintain relationships with local communities and organizations. Represent the hotel at local events and initiatives.
- Strategic Planning: Develop and implement long-term strategies to enhance the hotel's market position and competitiveness. Align operational activities with the company's overall goals.
- Community Engagement: Build and maintain relationships with local communities and organizations. Represent the hotel at local events and initiatives.
- Inventory Management: Oversee inventory levels, order supplies, and manage vendor relationships. Ensure stock control and minimize waste.
- Compliance and Safety: Ensure compliance with health and safety regulations, EHO, licensing laws, and company policies. Conduct regular audits and risk assessments.
- Sales and Marketing: Collaborate with the marketing team to develop and execute promotional campaigns and events. Identify opportunities to attract new customers and retain existing ones.
- Staff Leadership: Recruit, train, and develop a high-performing team. Foster a positive and inclusive work environment, encouraging teamwork and professional growth.
- Customer Experience: Ensure a consistently high level of customer service. Address customer feedback and resolve issues promptly to maintain high satisfaction levels. Ensure, through regular monitoring, that standards of comfort, atmosphere, cleanliness, and safety are maintained.
- Financial Performance: Develop and manage budgets, analyse financial reports, and implement strategies to drive revenue growth and control costs. Achieve financial targets and maximize profitability.
What We Offer:
- Competitive salary plus tips while on shift
- Opportunity for advancement and progression
- Flexible shift patterns
- Learning and Development Pathways
- Pension scheme
- 50% Employee food discount when dining with friends & family
- Free Golf Membership
- Discounted Gym membership
- 10-year club – rewarding long service
We are committed to investing in our employees and providing opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, we would love to hear from you.
Hours will be 48 hours per week over 5 days, including weekends on a rota basis.
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