Service Quality Coordinator

2 weeks ago


Biggar, South Lanarkshire, United Kingdom The Commercial Hotel Full time

The Commercial Hotel is seeking an experienced Operations Manager to join our team. As a key member of our operations leadership, you'll play a vital role in delivering exceptional service, maintaining high standards, and driving business growth.

You'll work closely with our General Managers, providing guidance and direction to our teams, and support finance, sales, and marketing efforts. Your expertise will help us refine our processes, improve the guest experience, and enhance our operations.

We value strong leadership skills, a collaborative approach, and a passion for delivering exceptional results. If you're a seasoned professional with a track record of success in hospitality operations, we want to hear from you.

Our compensation package includes a competitive hourly rate, higher than the government minimum, plus 10% service charges and tips retained by the team. You'll also enjoy benefits like free meals, soft drinks, and hot drinks on shift, as well as profit-sharing after one year of service.

We prioritize our team's well-being, offering free resources and support whenever needed. Our learning and development opportunities will help you grow professionally and advance your career in a supportive environment.

Estimated salary: £26,000 - £31,000 per annum, depending on location and experience.



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