Head of Client Relations and Growth
2 days ago
About the Role
">We are seeking an experienced and enthusiastic Customer Success Manager with strong leadership skills to join our dynamic team in Richmond. As a Senior Account Manager - Customer Success, you will be responsible for managing and nurturing relationships with key clients, guiding them through onboarding, and delivering engaging product demos to ensure their success.
">- ">
- Main Responsibilities:">
- Lead a small team of customer success professionals, ensuring high standards of client service and satisfaction.">
- Manage a portfolio of clients, building strong relationships to ensure their ongoing success with our platform.">
- Oversee the onboarding process, ensuring seamless integration and user adoption for new clients.">
- Conduct product demos and training sessions to showcase the full capabilities of our platform.">
- Collaborate with cross-functional teams to ensure a smooth customer journey and resolve any challenges that may arise.">
- Track and report on key customer success metrics, identifying opportunities for improvement and growth.">
Key Skills and Qualifications
">We are looking for a candidate with:
">- ">
- Proven experience as a Customer Success Manager or in a similar client-facing role, with a background in leading a team.">
- Strong experience within the SaaS or tech industry.">
- Exceptional communication and relationship-building skills, with the ability to engage with clients at all levels.">
- A proactive, solution-oriented mindset, with the ability to manage multiple priorities in a fast-paced environment.">
- Strong presentation skills and experience delivering engaging product demos.">
- A customer-centric approach with a focus on ensuring client satisfaction and long-term success.">
What We Offer
">We offer a competitive salary of £60,000 per annum, plus excellent benefits package including opportunities for professional growth and development, work in a collaborative and supportive environment, 100% office-based role in Richmond, London.
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