Director of Client Relations

3 weeks ago


Richmond, Greater London, United Kingdom Euro London Full time
Job Overview

We are seeking a highly skilled Customer Success Manager to join our dynamic team in Richmond, London. As the successful candidate, you will be responsible for managing client relationships, guiding them through onboarding, and delivering engaging product demos.

Key Responsibilities:
  • Team Leadership: Lead and mentor a small team of customer success professionals, ensuring high standards of client service and satisfaction.
  • Client Management: Manage a portfolio of clients, building strong relationships to ensure their ongoing success with our platform.
  • Onboarding: Oversee the onboarding process, ensuring seamless integration and user adoption for new clients.
  • Demos and Training: Conduct product demos and training sessions to showcase the full capabilities of our platform.
  • Cross-Functional Collaboration: Collaborate with cross-functional teams to ensure a smooth customer journey and resolve any challenges that may arise.
  • Metrics and Reporting: Track and report on key customer success metrics, identifying opportunities for improvement and growth.
Requirements:
  • Experience: Proven experience as a Customer Success Manager or in a similar client-facing role, with a background in leading a team.
  • Industry Knowledge: Strong experience within the SaaS or tech industry.
  • Communication Skills: Exceptional communication and relationship-building skills, with the ability to engage with clients at all levels.
  • Language Skills: Ideally fluent in a second EU language (e.g., Spanish, French, German, etc.).
  • Problem-Solving Skills: A proactive, solution-oriented mindset, with the ability to manage multiple priorities in a fast-paced environment.
  • Presentation Skills: Strong presentation skills and experience delivering engaging product demos.
Benefits:
  • Growth Opportunities: Opportunities for professional growth and development.
  • Work Environment: Work in a collaborative, supportive, and forward-thinking environment.
  • Location: 100% office-based role in Richmond, London.
  • Salary: Estimated salary: £60,000 - £80,000 per annum depending on experience.


  • Richmond, Greater London, United Kingdom Savills Full time

    About the Role:We are seeking a Head of Client Relations to join our team in Richmond.In this role, you will be responsible for building and maintaining strong relationships with our clients, as well as identifying new business opportunities across the UK.This is a challenging role that requires excellent communication and interpersonal...


  • Richmond, Greater London, United Kingdom Savills Full time

    Job Description:As a Client Services Director at Savills, you will be responsible for driving business growth and delivering exceptional client service.You will work closely with our clients to understand their needs and develop tailored solutions to meet their objectives.This is a high-profile role that requires strong leadership and strategic thinking...


  • Richmond, Greater London, United Kingdom Euro London Full time

    About the Role">We are seeking an experienced and enthusiastic Customer Success Manager with strong leadership skills to join our dynamic team in Richmond. As a Senior Account Manager - Customer Success, you will be responsible for managing and nurturing relationships with key clients, guiding them through onboarding, and delivering engaging product demos to...

  • Commercial Director

    6 days ago


    Richmond, Greater London, United Kingdom Company of Cooks Full time

    We are seeking a highly skilled Commercial Manager to join our team at Company of Cooks, based at Kew Gardens The Botanical. This exciting opportunity offers the chance to work in a dynamic and growing business, with a strong focus on financial management and commercial strategy.The successful candidate will have a proven track record in a commercial...


  • Richmond, Greater London, United Kingdom TPF Recruitment Full time

    TPF Recruitment, a leading accountancy practice recruiter in the South-East region, is seeking an experienced Financial Services Director to oversee audit and assurance assignments for charities, solicitors, and commercial entities.Job OverviewThe ideal candidate will have a minimum of 5 years post-qualification experience (ACA/ACCA) in a practice...


  • Richmond, Greater London, United Kingdom Allen Lane Full time

    Job DescriptionAs Director of Business Improvement and Risk, you will lead the corporate business planning and performance processes, working across directorates and establishments to support the development of Business Improvement Plans and wider improvement products. You will also take the lead on some areas of policy development and develop evidence-based...


  • Richmond, Greater London, United Kingdom Talk Recruitment Full time

    Seeking an experienced Building Design Director to lead the design team in delivering multi-million pound projects in Yorkshire and the North East.About the RoleThe successful candidate will be responsible for managing design-related issues across multiple sectors, including preconstruction and construction stages of individual projects. Experience in...


  • Richmond, Greater London, United Kingdom Brandon James Full time

    Senior Building Professional WantedJoin Brandon James as a Design and Specification Director and lead projects from inception to completion. Manage a varied portfolio across retail, education, healthcare, and public sectors.Responsibilities:Lead building surveying projects, ensuring compliance with regulatory standards and client expectations.Engage with...


  • Richmond, Greater London, United Kingdom G2 Legal Limited Full time

    Join Our TeamWe are seeking an experienced Private Client Solicitor with 3+ PQE to join our team in west London.The ideal candidate will have a proven track record in private client law, with experience in wills, probate, tax, trusts, LPAs, and other related areas. A good academic background and training in private client law are also essential.Salary and...


  • Richmond, Greater London, United Kingdom RECRUIT123 LIMITED Full time

    RECRUIT123 LIMITED is an esteemed client operating two thriving traditional country inns in North Yorkshire, UK.We are seeking a talented Hospitality Operations Director to fill a crucial role within our team.The successful candidate will have a strong background in hotel management, with expertise in delivering exceptional customer service and maintaining...


  • Richmond, Greater London, United Kingdom Reedexpo Full time

    Reedexpo is a global leader in events and exhibitions, empowering businesses to thrive through industry expertise, data, and technology. With a presence in 25 countries across 42 industry sectors, our team hosts approximately 350 events annually.We are seeking an experienced Global Events Director to lead the strategic development and financial performance...


  • Richmond, Greater London, United Kingdom G2 Legal Limited Full time

    Senior Private Client Lawyer OpportunityWe are seeking an experienced Senior Private Client Lawyer with 3+ PQE to join our team in west London.The ideal candidate will have a proven track record in private client law, with experience in wills, probate, tax, trusts, LPAs, and other related areas. A good academic background and training in private client law...


  • Richmond, Greater London, United Kingdom GLG Vets Full time

    Job DescriptionWe are seeking a highly skilled Animal Health Director to join our team at GLG Vets in Richmond upon Thames, Greater London. As a key leader in our veterinary department, you will provide strategic direction, collaborate with colleagues, and contribute to a positive work environment.Main ResponsibilitiesDevelop and implement effective...


  • Richmond, Greater London, United Kingdom Company of Cooks Full time

    **About Us**Company of Cooks has been delighting customers and clients alike with great food and drinks, brilliant service and an absolute focus on the details that make good restaurants great since 1996.We are a company built on three core values: Craft, Creativity and Community. These values set the tone for everything we do and drive our commitment to...


  • Richmond, Greater London, United Kingdom Wayman Learning Trust Full time

    We are seeking a highly skilled and motivated leader to join our team as the Education Director for Girls Physical Education. Based at our prestigious school in Richmond, this full-time permanent position offers the opportunity to shape the future of girls' physical education within a supportive and academically rigorous environment.About the RoleProvide...


  • Richmond, Greater London, United Kingdom Reedexpo Full time

    About the BusinessRX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organizations. With a presence in 25 countries across 42 industry sectors, RX hosts approximately 350 events annually.We are seeking a talented Brand and Events Portfolio Director to join...


  • Richmond, Greater London, United Kingdom KD Recruitment Full time

    Are you a skilled finance professional looking to make a difference in the charity sector across North Yorkshire? As a Finance Manager with KD Recruitment, you will have the opportunity to work across an organisation, collaborating with other heads of departments on financial strategy and implementing projects and initiatives.The ideal candidate will be...


  • Richmond, Greater London, United Kingdom Company of Cooks Full time

    Company of Cooks is a leading provider of catering services, with a passion for delivering exceptional food and experiences. We are currently seeking a Commercial Manager to join our team at Kew Gardens The Botanical.This is an exciting opportunity for someone who is passionate about finance and has a keen eye for detail. As a Commercial Manager, you will be...


  • Richmond, Greater London, United Kingdom Company of Cooks Full time

    We are Company of Cooks, a leading provider of catering services with a passion for delivering exceptional food and experiences. We are seeking a highly skilled Commercial Manager to join our team at Kew Gardens The Botanical.This is an exciting opportunity for someone who is passionate about finance and has a keen eye for detail. As a Commercial Manager,...


  • Richmond, Greater London, United Kingdom Huntress Search Ltd - IT Recruitment Full time

    Job OverviewHuntress Search Ltd - IT Recruitment is seeking a seasoned professional to fill the role of IT Field Operations Manager. This position involves overseeing a team of engineers, managing projects, and ensuring top-notch technical expertise.Key Responsibilities:Lead and train a team of field and remote engineers to deliver exceptional...