Director of Client Relations
3 weeks ago
We are seeking a highly skilled Customer Success Manager to join our dynamic team in Richmond, London. As the successful candidate, you will be responsible for managing client relationships, guiding them through onboarding, and delivering engaging product demos.
Key Responsibilities:- Team Leadership: Lead and mentor a small team of customer success professionals, ensuring high standards of client service and satisfaction.
- Client Management: Manage a portfolio of clients, building strong relationships to ensure their ongoing success with our platform.
- Onboarding: Oversee the onboarding process, ensuring seamless integration and user adoption for new clients.
- Demos and Training: Conduct product demos and training sessions to showcase the full capabilities of our platform.
- Cross-Functional Collaboration: Collaborate with cross-functional teams to ensure a smooth customer journey and resolve any challenges that may arise.
- Metrics and Reporting: Track and report on key customer success metrics, identifying opportunities for improvement and growth.
- Experience: Proven experience as a Customer Success Manager or in a similar client-facing role, with a background in leading a team.
- Industry Knowledge: Strong experience within the SaaS or tech industry.
- Communication Skills: Exceptional communication and relationship-building skills, with the ability to engage with clients at all levels.
- Language Skills: Ideally fluent in a second EU language (e.g., Spanish, French, German, etc.).
- Problem-Solving Skills: A proactive, solution-oriented mindset, with the ability to manage multiple priorities in a fast-paced environment.
- Presentation Skills: Strong presentation skills and experience delivering engaging product demos.
- Growth Opportunities: Opportunities for professional growth and development.
- Work Environment: Work in a collaborative, supportive, and forward-thinking environment.
- Location: 100% office-based role in Richmond, London.
- Salary: Estimated salary: £60,000 - £80,000 per annum depending on experience.
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