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Service Delivery Specialist
1 month ago
We are seeking a highly skilled Service Delivery Analyst to join our team at Adecco UK Limited. As a Service Delivery Analyst, you will play a critical role in providing first-line technical guidance and support to our clients.
Job Summary:The successful candidate will be responsible for providing exceptional customer service, resolving technical issues, and promoting a quality standard of customer care. If you have a passion for delivering excellent service and have experience in IT service desk environments, we encourage you to apply.
Key Responsibilities:- Provide first-line technical support and guidance to clients via various channels, including phone, email, and self-service portal.
- Resolve technical issues efficiently and effectively, adhering to best practices and service level agreements.
- Develop and maintain strong relationships with clients, ensuring their needs are met and expectations are exceeded.
- Liaise with internal teams to resolve complex technical issues and improve overall service delivery.
- Perform incident and problem management functions, ensuring timely resolution and minimal disruption to clients.
- Excellent communication and interpersonal skills.
- Previous experience in IT service desk environments, with a strong understanding of technical concepts and troubleshooting techniques.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple requests simultaneously.
- Strong problem-solving skills, with a focus on delivering high-quality solutions.
Adecco UK Limited is an equal opportunities employer, and we welcome applications from diverse candidates. By applying for this role, you will be submitting your details to Adecco, who will use your information in accordance with their Candidate Privacy Information Statement.
