Service Delivery Specialist
4 weeks ago
We are seeking a highly skilled Service Delivery Analyst to join our team at Adecco UK Limited. As a Service Delivery Analyst, you will play a critical role in providing first-line technical guidance and support to our clients across South Yorkshire and Humberside Police.
Key Responsibilities:- Provide a single point of contact for all users of IT services, handling incidents, problems, queries, and requests via our telephone channel, self-service portal, and email.
- Offer effective first-line fault resolution via recovery, technical accuracy, consistency, and compliance with best practices.
- Deliver a quality standard of customer care, improving customer perception and satisfaction.
- Liaise with other IT practitioners and specialist functions.
- Perform incident and problem management functions in accordance with associated processes.
- Manage customer expectations and set the organizational standard for customer engagement.
- Act as a communication channel between customers and the IT organization.
- Provide first contact/first-line resolution for customers to support the shift-left approach.
- Good telephone manner
- Previous IT Service Desk experience
- Good interpersonal and communication skills
- An understanding of IT/communications & telephony equipment
- Good administration and customer care skills
- Good questioning and fault diagnosis skills
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
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