Service Delivery Specialist

2 weeks ago


Sheffield, Sheffield, United Kingdom Adecco UK Limited Full time
Job Title: Service Delivery Analyst

We are seeking a highly skilled Service Delivery Analyst to join our team at Adecco UK Limited. As a Service Delivery Analyst, you will play a critical role in providing exceptional customer service and technical support to our clients.

Job Summary:

The successful candidate will be responsible for providing first-line technical guidance and support to our clients, handling incidents, problems, queries, and requests in a timely and efficient manner. You will work closely with our IT team to resolve technical issues and provide quality customer care.

Key Responsibilities:
  • Provide technical support and guidance to clients via phone, email, and self-service portal.
  • Handle incidents, problems, queries, and requests in a timely and efficient manner.
  • Work closely with the IT team to resolve technical issues and provide quality customer care.
  • Liaise with other IT practitioners and specialist functions to ensure seamless service delivery.
  • Perform incident and problem management functions in accordance with established processes.
  • Responsible for effectively managing customer expectations and setting the organizational standard for customer engagement.
Essential Criteria:
  • Good telephone manner and communication skills.
  • Previous IT service desk experience.
  • Good interpersonal and administration skills.
  • An understanding of IT/communications and telephony equipment.
  • Good questioning and fault diagnosis skills.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy



  • Sheffield, Sheffield, United Kingdom Adecco UK Limited Full time

    Job Title: Service Delivery AnalystWe are seeking a highly skilled Service Delivery Analyst to join our team at Adecco UK Limited. As a Service Delivery Analyst, you will play a critical role in providing first-line technical guidance and support to our clients across South Yorkshire and Humberside Police.Key Responsibilities:Provide a single point of...


  • Sheffield, Sheffield, United Kingdom Adecco UK Limited Full time

    Job Title: Service Delivery AnalystWe are seeking a highly skilled Service Delivery Analyst to join our team at Adecco UK Limited. As a Service Delivery Analyst, you will play a critical role in providing first-line technical guidance and support to our clients across South Yorkshire and Humberside Police.Key Responsibilities:Provide a single point of...


  • Sheffield, Sheffield, United Kingdom Adecco UK Limited Full time

    Job Title: Service Delivery AnalystWe are seeking a highly skilled Service Delivery Analyst to join our team at Adecco UK Limited. As a Service Delivery Analyst, you will play a critical role in providing first-line technical guidance and support to our clients across South Yorkshire and Humberside Police.Key Responsibilities:Provide a single point of...


  • Sheffield, Sheffield, United Kingdom Adecco UK Limited Full time

    Job Title: Service Delivery AnalystWe are seeking a highly skilled Service Delivery Analyst to join our team at Adecco UK Limited. As a Service Delivery Analyst, you will play a critical role in providing first-line technical guidance and support to our clients across South Yorkshire and Humberside Police.Key Responsibilities:Provide a single point of...


  • Sheffield, Sheffield, United Kingdom BT Group Full time

    About the RoleWe are seeking a highly skilled Service Delivery Specialist to join our team at BT Group. This is an exciting opportunity to contribute to the delivery of exceptional customer experiences and drive business growth.Key ResponsibilitiesDrive continuous improvement across the team to enhance customer satisfaction and service performance.Own and...

  • Delivery Specialist

    3 days ago


    Sheffield, Sheffield, United Kingdom Royal Mail Full time

    Delivering for Your CommunityAt Royal Mail, we are reinventing ourselves for the future, and now is a perfect time to join us on this exciting journey. As a Delivery Specialist, you will play a vital role in bringing trust to the doorstep of every person in the nation.About YouWe are looking for upbeat, independent, and self-motivated individuals who are...


  • Sheffield, Sheffield, United Kingdom Quality Service Recruitment Full time

    Job Title: 7.5 Tonne Delivery DriverWe are seeking a reliable and experienced 7.5 Tonne Delivery Driver to join our team in Sheffield. As a key member of our logistics team, you will be responsible for delivering goods to customers in a safe and efficient manner.Key Responsibilities:Deliver goods to customers in a timely and professional mannerEnsure all...


  • Sheffield, Sheffield, United Kingdom Quality Service Recruitment Full time

    Job Title: 7.5 Tonne Delivery DriverWe are seeking a reliable and experienced 7.5 Tonne Delivery Driver to join our team in Sheffield. As a key member of our logistics team, you will be responsible for delivering goods to customers in a safe and efficient manner.Key Responsibilities:Deliver goods to customers in a timely and professional mannerEnsure all...


  • Sheffield, Sheffield, United Kingdom Quality Service Recruitment Full time

    Job Summary:We are seeking a reliable and skilled 7.5 Tonne Delivery Driver to join our team in Sheffield. As a key member of our logistics team, you will be responsible for making deliveries to customers' homes and ensuring that all delivery paperwork is accurate and up-to-date.The ideal candidate will have a valid UK driving licence with 7.5t entitlement,...


  • Sheffield, Sheffield, United Kingdom Essential Employment Full time

    IT Service Delivery AnalystEssential Employment is seeking a skilled IT Service Delivery Analyst to join our team in Sheffield.Key Responsibilities:Provide a single point of contact for all users of IT services.Handle incidents, problems, queries, and requests through our telephone service, email, and online support portal.Requirements:Full-time hours on a...


  • Sheffield, Sheffield, United Kingdom Essential Employment Full time

    IT Service Delivery AnalystEssential Employment is seeking a skilled IT Service Delivery Analyst to join our team in Sheffield.Key Responsibilities:Provide a single point of contact for all users of IT services.Handle incidents, problems, queries, and requests through our telephone service, email, and online support portal.Requirements:Full-time hours on a...


  • Sheffield, Sheffield, United Kingdom Adecco Full time

    Job Title: Service Delivery AnalystWe are seeking a highly skilled Service Delivery Analyst to join our team at Adecco. As a Service Delivery Analyst, you will be responsible for providing first-line technical guidance and support to our clients in the use of Information Technology and related products and services.Key Responsibilities:Provide a single point...


  • Sheffield, Sheffield, United Kingdom Adecco Full time

    Job Title: Service Delivery AnalystWe are seeking a highly skilled Service Delivery Analyst to join our team at Adecco. As a Service Delivery Analyst, you will be responsible for providing first-line technical guidance and support to our clients in the use of Information Technology and related products and services.Key Responsibilities:Provide a single point...


  • Sheffield, Sheffield, United Kingdom Essential Employment Full time

    Essential Employment is seeking a skilled IT Service Delivery Analyst to join our team in Sheffield. As a key member of our support team, you will be responsible for providing exceptional service to our users, handling incidents, problems, queries, and requests through our telephone service, email, and online support portal.Key Responsibilities:Provide a...


  • Sheffield, Sheffield, United Kingdom Sheffield Children's NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Service Manager to join our Community Wellbeing and Mental Health (CWAMH) senior management team at Sheffield Children's NHS Foundation Trust.The successful candidate will be responsible for leading the delivery of clinical services within CWAMH, including Occupational Therapy, Physiotherapy, and...


  • Sheffield, Sheffield, United Kingdom Sheffield Children's NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Service Manager to join our Community Wellbeing and Mental Health (CWAMH) senior management team at Sheffield Children's NHS Foundation Trust.The successful candidate will be responsible for leading the delivery of clinical services within CWAMH, including Occupational Therapy, Physiotherapy, and...


  • Sheffield, Sheffield, United Kingdom Sheffield Children's NHS Foundation Trust Full time

    About the RoleWe are seeking a highly motivated and experienced Service Manager to join our Community Wellbeing and Mental Health (CWAMH) senior management team at Sheffield Children's NHS Foundation Trust.The successful candidate will be responsible for leading the delivery of clinical services within CWAMH, including Occupational Therapy, Physiotherapy,...


  • Sheffield, Sheffield, United Kingdom Sheffield Children's NHS Foundation Trust Full time

    About the RoleWe are seeking a highly motivated and experienced Service Manager to join our Community Wellbeing and Mental Health (CWAMH) senior management team at Sheffield Children's NHS Foundation Trust.The successful candidate will be responsible for leading the delivery of clinical services within CWAMH, including Occupational Therapy, Physiotherapy,...


  • Sheffield, Sheffield, United Kingdom Sheffield Children's NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Service Delivery Manager to join our team at Sheffield Children's NHS Foundation Trust. As a Service Delivery Manager, you will be responsible for leading the delivery of high-quality clinical services within the Care Group, including Occupational Therapy, Physiotherapy, and Dietetics.Key...


  • Sheffield, Sheffield, United Kingdom Sheffield City Council Full time

    Service Integration and Management (SIAM)As a key member of our team, you will help implement and manage SIAM processes to ensure seamless coordination between multiple service providers. Your expertise will be crucial in ensuring that our services are delivered efficiently and effectively.Key Responsibilities: Monitor and manage service delivery performance...