Service Delivery Specialist
2 weeks ago
We are seeking a highly skilled Service Delivery Analyst to join our team at Adecco UK Limited. As a Service Delivery Analyst, you will play a critical role in providing exceptional customer service and technical support to our clients.
Job Summary:The successful candidate will be responsible for providing first-line technical guidance and support to our clients, handling incidents, problems, queries, and requests in a timely and efficient manner. You will work closely with our IT team to resolve technical issues and provide quality customer care.
Key Responsibilities:- Provide technical support and guidance to clients via phone, email, and self-service portal.
- Handle incidents, problems, queries, and requests in a timely and efficient manner.
- Work closely with the IT team to resolve technical issues and provide quality customer care.
- Liaise with other IT practitioners and specialist functions to ensure seamless service delivery.
- Perform incident and problem management functions in accordance with established processes.
- Responsible for effectively managing customer expectations and setting the organizational standard for customer engagement.
- Good telephone manner and communication skills.
- Previous IT service desk experience.
- Good interpersonal and administration skills.
- An understanding of IT/communications and telephony equipment.
- Good questioning and fault diagnosis skills.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy
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