IT Service Delivery Specialist

4 weeks ago


Sheffield, Sheffield, United Kingdom Essential Employment Full time

Essential Employment is seeking a skilled IT Service Delivery Analyst to join our team in Sheffield. As a key member of our support team, you will be responsible for providing exceptional service to our users, handling incidents, problems, queries, and requests through our telephone service, email, and online support portal.

Key Responsibilities:
  • Provide a single point of contact for all users of IT services
  • Handle incidents, problems, queries, and requests through various channels
  • Work closely with our team to resolve issues and improve service delivery

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong technical knowledge of IT systems and services


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