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Customer Service Representative

2 months ago


Guildford, Surrey, United Kingdom UTILITY PEOPLE LTD Full time
Job Description

We are seeking an experienced Customer Service professional to join our team at Utility People Ltd. as a Customer Service Executive. The ideal candidate will have a proven track record of supporting business customers throughout their entire journey, from onboarding to resolving complex issues.

Key Responsibilities:

  • Onboard new customers and ensure a seamless transition to our services
  • Prepare and submit tenders to meet customer needs
  • Handle Change of Tenancy (COT) requests and resolve any associated issues
  • Resolve customer objections and terminate contracts as necessary
  • Collaborate with internal teams to provide exceptional customer service

Requirements:

  • Proven experience in a customer service role, preferably in a business-to-business environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong knowledge of customer service principles and practices

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment