Ribbon SBC Expert
1 week ago
About the Position: As a Senior Customer Care Engineer, you will play a crucial role in ensuring our customers receive top-notch support. You will work collaboratively with our technical teams to develop and maintain our communication platforms.
Key Accountabilities:
- Developing and upgrading our communication platforms
- Ensuring proactive monitoring and management of our systems
- Creating and updating internal documentation
- Mentoring junior staff members
Education & Qualifications:
- SBC Core Support Professional Certification
- PSX Support Professional Certification
- Any other relevant certifications or qualifications
Skills & Experience:
- Ribbon SBC Edge
- Ribbon Analytics/Protect
- Ribbon EMS/RAMP
- Linux
- Strong problem-solving abilities and excellent communication skills
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