Customer Service Network Specialist
2 weeks ago
London (Hybrid with a high degree of flexibility) offers an exceptional opportunity to support clients in 100 different countries via our UK-based Network Operations Centre and our in-house technical, engineering, and professional services teams, as well as via our established network of global partners.
ECS Resource Group Limited is a dynamic and client-focused managed service provider who specializes in communications and networking for a wide range of clients all over the UK and who pride themselves on providing complex solutions made simple for their customers.
The role requires a Senior Ribbon Engineer to be responsible for our Ribbon SBCaaS platform which comprises of SBC Core, PSX, RAMP & Analytics. Key responsibilities include development of the platform including upgrades and creating Proof-of-Concepts, management of proactive monitoring, creating and updating internal documentation, and mentoring/coaching of junior staff.
Key Stakeholders- Network Services Provisioning Team
- Project Management Office
- Service Desk
- Customer Success Team
- Service Delivery Team
- Customer Stakeholders
- 3rd Party Partners & Vendors
- Pre-Sales
- SBC Core Support Professional Certification
- PSX Support Professional Certification
- Any other Ribbon certifications
- Relevant and proven Industry experience
- Ribbon SBC Edge
- Ribbon Analytics/Protect
- Ribbon EMS/RAMP
- Other SBC Products
- Linux
- Good understanding of UDP & TCP
- Minimum of 5+ years of technical experience with Ribbon Core SBC
- Excellent problem-solving abilities with a solution-oriented approach
- Experience of creating technical documentation
- Excellent verbal & written communication and presentation skills
- Customer-focused, business-oriented, able to exercise independent planning and judgement
The salary for this position is £65,000 per annum.
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