Customer Service Network Specialist

2 weeks ago


London, Greater London, United Kingdom ECS Resource Group Limited Full time

London (Hybrid with a high degree of flexibility) offers an exceptional opportunity to support clients in 100 different countries via our UK-based Network Operations Centre and our in-house technical, engineering, and professional services teams, as well as via our established network of global partners.

ECS Resource Group Limited is a dynamic and client-focused managed service provider who specializes in communications and networking for a wide range of clients all over the UK and who pride themselves on providing complex solutions made simple for their customers.

The role requires a Senior Ribbon Engineer to be responsible for our Ribbon SBCaaS platform which comprises of SBC Core, PSX, RAMP & Analytics. Key responsibilities include development of the platform including upgrades and creating Proof-of-Concepts, management of proactive monitoring, creating and updating internal documentation, and mentoring/coaching of junior staff.

Key Stakeholders
  • Network Services Provisioning Team
  • Project Management Office
  • Service Desk
  • Customer Success Team
  • Service Delivery Team
  • Customer Stakeholders
  • 3rd Party Partners & Vendors
  • Pre-Sales
Education & Training
  • SBC Core Support Professional Certification
  • PSX Support Professional Certification
  • Any other Ribbon certifications
  • Relevant and proven Industry experience
Key Skills & Experience
  • Ribbon SBC Edge
  • Ribbon Analytics/Protect
  • Ribbon EMS/RAMP
  • Other SBC Products
  • Linux
  • Good understanding of UDP & TCP
  • Minimum of 5+ years of technical experience with Ribbon Core SBC
  • Excellent problem-solving abilities with a solution-oriented approach
  • Experience of creating technical documentation
  • Excellent verbal & written communication and presentation skills
  • Customer-focused, business-oriented, able to exercise independent planning and judgement

The salary for this position is £65,000 per annum.



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