Network Security Specialist, Customer Success

2 weeks ago


London, Greater London, United Kingdom Palo Alto Networks Full time
Customer Success Specialist

We are seeking a highly motivated and customer-focused Network Security Specialist to join our customer success team. As part of this role, you will serve our customer base by providing technical support, answering incoming support inquiries, and managing escalations within defined service level agreements.

Job Description

Your career at Palo Alto Networks will involve working with our technical account managers to personalize our customer's experience. You will learn your client's business objectives in and out within their technical environment and focus on mitigating risks and resolving any technical issues in their networks.

  • Provide Technical Guidance: Respond to user-reported issues in adherence to established Service Level Agreements
  • Identify and Resolve Issues: Triage customer-reported issues and respond to them via ticketing system, phone, or remote sessions
  • Document Actions: Document actions to effectively communicate information internally and to customers

Requirements

  • Experience: 4+ years of experience as a Support Engineer
  • Skills: Previous experience with Endpoint Security software, SIEM experience, EDR tools, strong communication and customer service skills, and basic networking knowledge

Compensation

The estimated salary for this position is between $120,000 - $160,000 per year, depending on qualifications, experience, and work location.

About Us

Palo Alto Networks is an equal opportunity employer committed to diversity and inclusion. We celebrate diverse teams innovating together to shape the future of cybersecurity.



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