IT Support Specialist

20 hours ago


SouthendonSea, Southend-on-Sea, United Kingdom One to One personnel Limited Full time
Job Title:

Academy IT Technician

About the Role:

We are seeking an experienced IT Technician with 1st and 2nd line support experience to join our team based in Southend on Sea, with frequent travel to other sites.

To be considered for this role you must have at least 3 years relevant UK-based work experience in a similar role.

Key Responsibilities:
  • Taking ownership of incidents and service requests logged by users and managing them to completion or escalating as required.
  • Fostering good relationships with remote-based sites and users to ensure a better end-user experience.
  • Working closely with operational centre Managers/Leaders to ensure IT assets are utilised efficiently and effectively.
  • Managing and maintaining all assets within the asset register ensuring compliance with ISO 27001.
Required Skills and Qualifications:
  • Strong understanding of Microsoft and Mac operating systems with demonstrable experience.
  • Knowledge of Active Directory and Office 365.
  • Degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.
  • Experience with Windows environments.
Benefits:
  • Royal London Pension – 5% employer contribution.
  • Death in Service Scheme after probation – 4 times salary.
  • Maternity Leave benefits – 21 weeks full enhanced maternity pay inclusive of Statutory Maternity Pay.

A DBS Enhanced Disclosure is required for all applicants.

Estimated Salary: £35,000 - £45,000 per annum depending on experience.



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