Service Reception Team Head

5 hours ago


Ellesmere Port, United Kingdom Sytner Group Full time

**Job Description:** We are seeking a highly motivated and experienced Service Reception Team Head to join our team at Porsche Centre Chester.

The successful candidate will have previous experience in a leadership role, preferably within the automotive industry, and will be able to demonstrate a strong track record of delivering exceptional customer service.

About You:

  • This role would suit someone already in an Assistant Service Manager position or a Senior Service Advisor looking for their next career step.
  • Porsche brand experience is preferred but not essential.

The ideal candidate will be passionate about delivering exceptional customer service, mentoring and coaching the Service Advisor Team, and being proactive in anticipating client needs.

As a leader of people and an ambassador for the brand and dealer group, you will need to engage and build the capability of your team to be proactive on a day-to-day basis, placing the client at the heart of everything we do.

You will also need outstanding communication skills, as you and your team are the bridge between the client and the service department.

**Responsibilities:**

  • Lead the Service Reception Team to deliver exceptional customer service
  • Mentor and coach the team to improve performance
  • Anticipate client needs and be proactive in resolving issues

**Benefits:**

  • Enhanced Holiday Entitlement – 33 days inc. bank holidays
  • Industry-leading Maternity, Paternity and Adoption Pay
  • Career Development
  • Recognition of Long Service every 5 years
  • Discounted Car Schemes
  • High Street Discounts
  • Discounted Gym memberships
  • Cycle to work scheme

**Salary:** £55,000 - £65,000 per annum (dependent on experience)



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