Hotel Reception Supervisor

4 months ago


Ellesmere Port, United Kingdom Macdonald Hotels and Resorts Full time

'''Duties'''
- Greet and welcome guests in a professional and friendly manner
- Answer and direct phone calls, taking messages as necessary
- Provide information to guests about hotel facilities, services, and local attractions
- Handle guest check-ins and check-outs efficiently and accurately
- Assist guests with inquiries and resolve any issues or complaints promptly
- Maintain a clean and organized reception area
- Manage reservations and ensure accurate room assignments
- Coordinate with other hotel departments to ensure smooth operations

'''Qualifications'''
- High school diploma or equivalent required
- Previous experience in a customer service role preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficient in using computer systems and software (e.g., MS Office, reservation systems)
- Ability to work well under pressure in a fast-paced environment
- Multilingual skills (e.g., fluency in English and Spanish) is a plus

Please note that this position may require working evenings, weekends, and holidays based on the needs of the hotel.

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Ability to commute/relocate:

- Ellesmere Port: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Work Location: In person


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