Townhouse Service Coordinator

1 week ago


London, Greater London, United Kingdom AllBright Mayfair - FOH Full time

AllBright Mayfair - FOH is an inclusive and compassionate global community connected through digital and physical spaces, inviting women to invest in their development with access to world-class learning and thought leadership.

Our Vision

We celebrate diversity and are committed to creating an equitable world for all. Our vision is to create a world of unlimited possibilities for ambitious women.

Job Overview

We are seeking a highly motivated Townhouse Service Coordinator to provide exceptional service and hospitality to our members and visitors within the Townhouse, ensuring smooth and efficient operations across the reception and floors in alignment with AllBright standards.

Responsibilities
  • Front-of-House Operations
    • Provide accurate information and guidance with clarity and use of professional yet welcoming language and tone of voice
    • Maintain a passion for service and hospitality whilst hosting busy, high volume and varied reception areas
    • Handle phone, in person and email enquiries relating to AllBright's Townhouse offering, facilities and services with efficiency
    • Respond to complaints and issues promptly, with a flexible, efficient, and sympathetic approach
  • Administration
    • Manage restaurant, phone booth and private hire room bookings
    • Management of inventory and ordering of supplies, stationery, and items for borrowing
    • Coordinate with the FOH Supervisors and the Front of House team regarding the cleaning, turning over and delivery of drinks/snacks to meeting rooms and events
    • Collaborate with the Marketing team, Private Hire and Sales and Events Manager and the Event and Programming team in the planning and delivery of programming and private hire when needed
    • Adhere to company practices, policies and procedures
    • Staff food when on shift
  • Benefits
    • Salary sacrifice pension and childcare schemes
    • 1 additional paid day off per year - a YOU day
    • Enhanced maternity pay
    • Enhanced sick pay
    • Discount at Joe and the Juice
    • Discount on food and beverages in the Townhouse
    • 24/7 access to our Employee Assistance Scheme
    • The Wellness Hub online membership
    • Discount on W-Wellness and free consultation
    • Access to AllBright events and networking opportunities
    • Bitesize learning via our training platform
    • AllBright digital membership
    • Access to paid learning and development opportunities
    • Mintago financial wellbeing app and services
    • Opportunity to win prizes from our fantastic monthly recognition programme
    • Refer an AllBright star bonus scheme
    • Summer and Christmas social events

£25,000 - £30,000 per annum (dependent on experience)



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