Townhouse Operations Coordinator
1 week ago
AllBright - Mayfair is seeking a highly skilled Townhouse Operations Coordinator to join our team. As a key member of our Front of House, you will be responsible for delivering exceptional service and hospitality to all members and visitors within the Townhouse.
This is an exciting opportunity to work in a fast-paced, dynamic environment where no two days are the same. You will support the Management and Townhouse teams in fostering a positive, engaged community by assisting members, guests, and clients with requests and inquiries.
The ideal candidate will have a minimum of 2 years' experience in a coordinator/customer service role, preferably with proven experience working in a hospitality environment. You will be warm, friendly, and approachable, with strong communication skills and the ability to multitask and prioritize tasks efficiently.
Key Responsibilities:
- Provide exceptional service and hospitality to all members and visitors
- Assist with event arrival and departure experiences
- Coordinate restaurant, phone booth, and private hire room bookings
- Manage AllBright's main email inbox and ensure that emails are replied to promptly
- Administer Townhouse member needs, such as recording and notifying 'lost & found' items
- Sort and distribute internal and tenants' post
- Maintain a passion for service and hospitality while hosting busy, high-volume reception areas
- Respond to complaints and issues promptly
- Support the Membership team with onboarding, problem-solving, and system updates
What We Offer
We offer a competitive salary of £28,000-£30,000 per annum, depending on experience. Additional benefits include Tronc, staff food when on shift, salary sacrifice pension and childcare schemes, 1 additional paid day off per year, enhanced maternity pay, enhanced sick pay, The West End Club membership, Discount at Joe and the Juice, Discount on food and beverages in the Townhouse, 24/7 access to our Employee Assistance Scheme, The Wellness Hub online membership, ClassPass monthly membership, Access to AllBright events and networking opportunities, Bitesize learning via our training platform, AllBright digital membership, Access to paid learning and development opportunities, Mintago financial wellbeing app and services, Opportunity to win prizes from our fantastic monthly recognition programme, Milestone awards, Refer an AllBright star bonus scheme, Summer and Christmas social events.
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