Technical Service Expert
7 days ago
We're seeking an experienced IT professional to join our Corporate IT team. As a Desktop Systems Administrator, you will ensure current employees and new hires receive the technical support necessary for success.
About Us:
Clear Street is disrupting the institutional brokerage and clearing market by modernizing archaic industry segments with brand new technology. Our cloud-based API technology will empower clients to clear, settle, and finance trading activity while accessing real-time risk and position information.
Your Responsibilities:
- Provide high-touch technical assistance for incoming queries and issues related to computer systems, software, and hardware.
- Support onsite and remote employees, contingent workers, and vendors.
- Contribute to the Clear Street onboarding experience by providing new hires a friendly introduction to Clear Street technology.
- Facilitate the provisioning of Clear Street corporate hardware and software for new hire onboarding and fleet upgrades.
- Maintain accurate IT documentation and inventory management.
Requirements:
- 3+ years of experience providing Windows and MacOS desktop support to both technical and non-technical users.
- 3+ years of experience providing MS:Office support, specifically Outlook and Excel.
- Strong interest in IT and desire for a long-term career in systems or networking.
- Determined problem solver who enjoys systematically approaching new issues.
- Excellent communication and interpersonal skills.
- Ability to work independently and prioritize workload.
- Empathetic and humble with a strong focus on customer service.
$80,000 - $110,000 per year.
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