Technical Services Expert
2 days ago
Sharp UK is seeking a highly skilled Technical Services Expert to join our consultancy group. As a key member of the team, you will be responsible for driving IT strategy and innovation for our clients.
Key Responsibilities:
- Act as a trusted IT advisor, helping clients develop long-term IT strategies and maintaining an IT roadmap for at least 12 months.
- Provide top-notch on-site technical support and act as an escalation point for helpdesk teams.
- Identify and implement infrastructure improvements, ensuring clients benefit from the latest tech.
- Plan, manage, and deliver innovative IT projects that exceed client expectations.
- Create and maintain technical documentation for knowledge sharing and client support.
- Present clear, client-facing documents such as proposals and reports, offering solutions to business challenges.
- Collaborate closely with regional teams to ensure consistent and exceptional client experiences.
Requirements:
- 12+ months of IT consultancy experience and 3+ years in IT support.
- Hands-on experience with Microsoft 365 (Azure knowledge is a plus).
- Expertise in server administration, networking, firewalls, antivirus, and disaster recovery solutions.
- A proactive attitude toward professional development, with a desire to pursue Microsoft certifications (Associate level or above).
- Excellent troubleshooting, communication, and creative problem-solving skills.
- A clear understanding of GDPR and UK data privacy laws.
Salary: £70,000 - £90,000 per annum, depending on experience.
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