Technical Services Expert

2 days ago


London, Greater London, United Kingdom Sharp UK Full time
Job Opportunity

Sharp UK is seeking a highly skilled Technical Services Expert to join our consultancy group. As a key member of the team, you will be responsible for driving IT strategy and innovation for our clients.

Key Responsibilities:

  • Act as a trusted IT advisor, helping clients develop long-term IT strategies and maintaining an IT roadmap for at least 12 months.
  • Provide top-notch on-site technical support and act as an escalation point for helpdesk teams.
  • Identify and implement infrastructure improvements, ensuring clients benefit from the latest tech.
  • Plan, manage, and deliver innovative IT projects that exceed client expectations.
  • Create and maintain technical documentation for knowledge sharing and client support.
  • Present clear, client-facing documents such as proposals and reports, offering solutions to business challenges.
  • Collaborate closely with regional teams to ensure consistent and exceptional client experiences.

Requirements:

  • 12+ months of IT consultancy experience and 3+ years in IT support.
  • Hands-on experience with Microsoft 365 (Azure knowledge is a plus).
  • Expertise in server administration, networking, firewalls, antivirus, and disaster recovery solutions.
  • A proactive attitude toward professional development, with a desire to pursue Microsoft certifications (Associate level or above).
  • Excellent troubleshooting, communication, and creative problem-solving skills.
  • A clear understanding of GDPR and UK data privacy laws.

Salary: £70,000 - £90,000 per annum, depending on experience.



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