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Technical Customer Solutions Expert

1 month ago

London, Greater London, United Kingdom 1PGR SERVICES Full time

Company Overview:

We are a multi-award winning disruptive technology firm, utilizing AI to deliver innovative solutions for clients worldwide. Our platform offers unparalleled insight and efficiency, having been launched 8 years ago and now in use across 60 countries.

About the Role:

As a Technical Customer Solutions Expert, you will work with sales teams to deliver successful Proof of Concepts (POCs) and manage live customer projects from planning stages to final review. You will act as a product expert for sales teams and customers, understanding individual use cases and needs.

Main Responsibilities:

  • Work closely with sales teams to deliver POCs and manage customer projects
  • Provide expert advice and training on product usage
  • Understand and address customer-specific requirements
  • Collaborate with support and technical operations teams to resolve technical issues

Requirements:

  • Minimum 2:1 degree in a scientific or analytical discipline
  • Highly detail-oriented with problem-solving skills
  • Excellent communication and interpersonal skills
  • Organized with effective time management skills

What We Offer:

A highly competitive salary range of £30,000 to £32,000, plus benefits including healthcare, laptop, bonus days off, hybrid working, and bonus opportunities. A desirable language skill is German, French, Spanish, Italian, or Dutch, but any language is a bonus.

Why Work With Us:

This is a fantastic opportunity to join a leading tech firm, delivering innovative solutions for clients worldwide. As a Technical Customer Solutions Expert, you will play a key role in driving customer success and growth.