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Senior Customer Insight Analyst

2 months ago

Romford, Greater London, United Kingdom 3Search Full time

{"h1": "Senior Customer Insight Analyst", "p": "We are seeking a dynamic and motivated Senior Customer Insight Analyst to join our vibrant team. As part of our continuous growth, you will play a crucial role in designing, implementing, and managing customer insight projects that drive satisfaction and retention.

Your key responsibilities will include:

* Designing and implementing customer insight projects to optimize customer journeys across all touchpoints
* Developing and managing detailed customer journey maps for all brands, markets, and channels
* Conducting qualitative and quantitative analysis using data and customer feedback
* Collaborating with cross-functional teams to shape the customer experience strategy

In return, you can expect:

* A competitive salary within a growing and respected industry leader
* Opportunity to work on high-impact projects that directly affect customer satisfaction
* Collaborative work environment with a focus on innovation
* Flexible working hours with the option for remote work
* Professional development opportunities within a rapidly expanding company

If you are a motivated and analytical individual with a passion for customer experience, we encourage you to apply for this exciting opportunity.

Equal Opportunities

We are dedicated to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all choices are based on merit.

No person is subjected to any less favourable treatment on any discriminatory grounds on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy and maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

", "h2": "Key Skills and Qualifications", "ul": ["Expertise in managing end-to-end customer journeys on web platforms", "Proven experience in customer insight projects", "Strong analytical skills with proficiency in data visualization platforms", "Strong project management skills in a fast-paced environment"]}