Conference & Events Coordinator

4 weeks ago

Manchester, United Kingdom THG Full time

About THG Experience

We're a global technology group that specialises in creating exceptional experiences, services and content for our portfolio of prestige event locations and luxury properties. Our mission is to deliver rapid growth for THG's fast-moving, global brands.

We're home to a portfolio of leading brands and sites, including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

Job Description:

Location: Manchester City Centre
Position: Full-Time, Permanent
Hours: 40-45 hours per week, variable shifts including evenings and weekends
Salary: Competitive, reflecting your skills and experience

We are currently recruiting for an experienced Conference & Events Assistant to join us at King Street Townhouse Hotel. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world-class standards.

The hotel also includes King Street Tavern (bar, restaurant and wine cellars), afternoon tea rooms, conferencing & event space, gym and treatment rooms, which are available to hotel guests. King Street Townhouse boasts some amazing features, such as its rooftop infinity spa pool, with views of the spires and clock tower of Manchester's iconic town hall.

Key Responsibilities:

  • Prepare rooms for conference guests, including placement of furniture, welcome packages, and AV equipment testing.
  • Set up rooms for large events, such as weddings, birthday parties, and corporate events.
  • Prepare table setups and equipment for upcoming events.
  • Manage inventory of conference supplies.
  • Welcome guests in a polite and friendly manner.
  • Take and deliver customer orders, demonstrating high levels of customer service.
  • Follow cash handling procedures.
  • Manage guest queries in a timely and efficient manner.
  • Up-sell with latest departmental incentives.
  • Ensure compliance with brand standards.
  • Strive to achieve departmental targets.
  • Ensure cleanliness of work areas.
  • Comply with hotel security, fire regulations, and all health and safety legislation.
  • Comply with local licensing laws.
  • Assist other departments wherever necessary and maintain good working relationships.

Benefits:

  • Exclusive room rates for you and your family.
  • 20% off dining at our hotel, 50% off at Hale Country Club & Spa.
  • Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more).
  • In-person or video GP consultations, discounted prescriptions, and physiotherapy.
  • Increasing annual leave with service, plus your birthday off.
  • Continuous learning and development opportunities.
  • £250 bonus for referring a friend.
  • Complimentary meals during shifts and provided uniforms.
  • Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role.
  • Access to in-house Wellbeing Program.
  • Pension scheme for financial stability.

Requirements:

  • Able to work under pressure.
  • Previous experience and knowledge of food and beverage.
  • Great attitude towards work & colleagues.
  • Desire to learn new skills.
  • Experience working in a diverse environment.
  • Good communication skills.
  • Team-working skills.
  • Self-motivated.
  • Good people skills.

About THG Experience:

THG Experience is home to our portfolio of prestige event locations and luxury properties, including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel, and 100 King Street. Through these venues, we create exceptional experiences, services and content that ensure our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.

THG Experience is perfectly positioned to deliver rapid growth for THG's fast-moving, global brands. It's an incredibly exciting time to be joining the team.

Apply:

To apply, please send us your up-to-date CV using the link below. Visit our THG Careers page to learn more about current opportunities – we'd love to hear from you.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

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