Conference & Events Supervisor

5 months ago

Manchester, United Kingdom Hilton Manchester Deansgate Full time

**WELCOME TO A WORLD OF OPPORTUNITIES - **No two days or two hotels are the same, but our spirit and passion for hospitality always bring all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

**A WORLD OF REWARDS**
- **Salary 24K + Service Charge**:

- **Free and healthy** **meals** when on duty
- **Grow your Career**:

- **Personal Development** programmes are designed to support you at every step of your career
- **Team Member Referral Program**:

- **High street discounts**:with Perks at Work
- **Holiday**: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
- **Discounted dental and health cover**:

- **Free Parking **(depending on availability)
- **Guest Experience Day **after successfully passing probation
- **Modern and inclusive **Team Member’s areas

A Conference and Events Supervisor is responsible for supervising Conference and Events operations to deliver an excellent Guest and Member experience while assisting with meeting department targets.

**What will I be doing?**

As a Conference and Events Supervisor, you are responsible for supervising Conference and Events operations to deliver an excellent Guest and Member experience. A Conference and Events Supervisor will also be required to delegate tasks in line with function sheets and assist with meeting departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

- Supervise Conference and Events operations
- Communicate and delegate in line with daily function sheets
- Able to work in all areas of Conference and Banqueting including Bar, Restaurant, and Room Service
- Welcome guests in a polite and friendly manner
- Follow cash handling procedures
- Manage guest queries in a timely and efficient manner
- Ensure cleanliness of work areas
- Plan, organise and control the daily operations
- Ensure compliance with brand standards
- Represent the needs of the team
- Assist Food and Beverage with achieving financial targets
- Assist Conference and Events Manager with training and developing the team
- Assist with annual and mid-year appraisals with team members under your responsibility
- Comply with hotel security, fire regulations and all health and safety legislation
- Comply with local licensing laws
- Be environmentally aware
- Assist other departments wherever necessary and maintain good working relationships

**What are we looking for?**

A Conference and Events Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous Conference and Events experience
- Committed to delivering high levels of customer service
- Positive attitude
- Good communication skills
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Experience in the hotel industry
- Experience in supervising and/or delegation
- Willingness to develop team members and self

**WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON**

**H*ospitality **I**ntegrity **L**eadership **T**eamwork **O**wnership **N*ow

The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

**Find out more about all our brands and hotels - **Hilton Brands | Global Hospitality Company**

HILSPO

**Salary**: Up to £24,246.00 per year

**Benefits**:

- Company pension

Work authorisation:

- United Kingdom (required)

Work Location: In person

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