Customer Experience Consultant
4 weeks ago
Job Summary
We are seeking a highly skilled Customer Experience Consultant to join our team at NHBC. As a key member of our organization, you will play a crucial role in providing exceptional service and support to our customers during the claims process.
Key Responsibilities
- Manage a caseload of claims from validity through to conclusion, ensuring timely and efficient resolution.
- Communicate effectively with customers, Claims Investigators, and other stakeholders to ensure seamless coordination and transparency.
- Proactively identify and resolve customer concerns, ensuring a high level of satisfaction and loyalty.
- Collaborate with internal teams to develop and implement processes and procedures that enhance customer experience and claims resolution.
- Stay up-to-date with industry developments, best practices, and regulatory requirements to ensure compliance and continuous improvement.
Requirements
- Proven experience in customer-facing roles, particularly in claims handling or customer service.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work collaboratively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Strong analytical and critical thinking skills, with a focus on continuous improvement and process optimization.
- Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer
At NHBC, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We offer a comprehensive benefits package, opportunities for professional growth and development, and a collaborative and dynamic team culture.
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