Customer Experience Specialist

2 days ago

Milton Keynes, Milton Keynes, United Kingdom NHBC Full time

Key Responsibilities

As a Customer Experience Consultant at NHBC, you will be responsible for managing a caseload of claims from initiation to closure. Your primary goal will be to provide exceptional service and support to customers, ensuring their needs are met and concerns are addressed promptly and efficiently.

Key Skills and Qualifications

  • Proven experience in customer service or claims management
  • Strong communication and interpersonal skills
  • Ability to work collaboratively with colleagues and stakeholders
  • Excellent problem-solving and analytical skills
  • Good understanding of insurance claims handling processes

Benefits and Culture

NHBC offers a range of benefits and a culture that values diversity, inclusion, and employee well-being. Our team is driven by a core purpose to raise standards in housebuilding and protect homeowners. We encourage flexible working arrangements and offer opportunities for professional development and career progression.

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