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Customer Experience Specialist

2 months ago

Milton Keynes, Milton Keynes, United Kingdom NHBC Full time

Job Summary

We are seeking a highly skilled Customer Experience Specialist to join our team at NHBC. As a key member of our organization, you will be responsible for managing a caseload of claims from validity through to closure, providing exceptional service and support to our customers.

Key Responsibilities

  • Proactively manage claims, ensuring regular touch points with customers and adherence to internal Service Level Agreements.
  • Support standard claims workstreams as required, or upon request from a Team Leader.
  • Ensure understanding and adherence to Treating Customers Fairly requirements.
  • Own and adhere to internal and external policies, procedures, and governance.
  • Opportunity to contribute to process improvements within the team.

Requirements

  • Experience working with housing associations or managing agents.
  • Background in customer service or insurance claims handling.
  • Excellent communication, organizational, and problem-solving skills.

Why NHBC?

We are a market leader in new home warranty and insurance, driven by a core purpose to raise standards in housebuilding and protect homeowners. Our people are passionate, talented, and driven, and we are committed to creating an inclusive culture that encourages everyone to bring their true selves to work.

What We Offer

  • Opportunities for career growth and development.
  • Flexible working arrangements.
  • Exceptional personal development and career progression opportunities.