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Customer Service and Inside Sales Manager
1 month ago
The role of Customer Service and Inside Sales Manager at Chart Industries is a unique opportunity to join our European Commercial Aftermarket and Revenue Operations Team and lead the development of a European Service Desk. This position combines Customer Service Desk responsibilities with Inside Sales Management, focusing on expanding customer spend through remote sales, calls, emails, LinkedIn, and website interactions.
This leadership role will also be responsible for following, challenging, and contributing to continuous improvement of processes, identifying key performance indicators to secure proper action and focus, and supporting the development of the Aftermarket route to market through the deployment of market coverage and customer segmentation models. In this role, you can expect approximately 25% travel for internal meetings.
Key Responsibilities:
- Play an integral part in the continued development of the European Service Desk and collaborate with colleagues and teams in Howden to enhance customers' experience and increase the level of service to customers.
- Develop processes and procedures to expand customers' spend on low account through remote sales, calls, emails, LinkedIn, and website interactions to grow order intake and reactivate accounts and support campaigns and strategic focus in the region.
- Support the development of the Aftermarket route to market through the deployment of market coverage and customer segmentation models and an ongoing assessment of sales effectiveness and capacity.
- Follow, challenge, and contribute to continuous improvement of processes, along with identifying key performance indicators to secure proper action and focus.
Requirements:
- 3-5 years of working with market, products, service offerings, and customer base in industrial process handling equipment.
- Strong work ethic and interpersonal skills, with a customer-centric mindset.
- High business acumen and commercial background with strong understanding of delivering high-level customer service.
- Strong presentation skills and experienced communicator with confidence to influence and present to colleagues at all levels.
- Ability to work on multiple tasks, potentially with conflicting deadlines, and fast-paced environment while producing quality work.
We Offer:
- A flexible and supportive work environment.
- A competitive salary.
- Generous holiday entitlement package.
- Howden Pension Plan with Scottish Widows.
- Healthcare cash plan with Healthshield.
- Access to My Howden Benefits & Wellbeing Portal – Cycle2Work programme, range of discounts across various retailers, wealth of information to support health & wellbeing.
- Group Life Assurance plan at 3x salary.
- Group Income Protection plan.
- Opportunity to be involved in our ESG 'Bright Future' initiatives – STEM ambassador & volunteering.
- Dedicated Help@Hand Service – Free Counselling, Physiotherapy, financial support, etc.
- Training & Development Opportunities.
- Enhanced Maternity, Paternity, shared parental, and adoption leave pay.
Chart Industries is an equal opportunities employer and welcomes applications from all qualified candidates.
