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Customer Service Team Lead
1 month ago
We are looking for a seasoned Guest Services Manager to join our team at The Normandy Hotel. As a key member of our front desk team, you will be responsible for delivering exceptional customer service, supporting sales and reservations, and handling guest complaints. If you have a passion for delivering world-class hospitality, we want to hear from you
Responsibilities:
- Lead the front desk team to provide exceptional customer service and support.
- Collaborate with the sales and reservations teams to maximize room occupancy and revenue.
- Handle guest complaints and issues in a professional and courteous manner.
- Manage payment methods and resolve any discrepancies.
What We Offer:
- Competitive salary: £28,000 - £32,000 per annum, depending on experience.
- Life insurance
- Employee wellbeing program
- Additional holidays
- Free parking
- Staff discounts
