Customer Service Team Lead

1 week ago


Paisley, Renfrewshire, United Kingdom The Normandy Hotel Full time
About the Role
We are looking for a seasoned Guest Services Manager to join our team at The Normandy Hotel. As a key member of our front desk team, you will be responsible for delivering exceptional customer service, supporting sales and reservations, and handling guest complaints. If you have a passion for delivering world-class hospitality, we want to hear from you

Responsibilities:
  1. Lead the front desk team to provide exceptional customer service and support.
  2. Collaborate with the sales and reservations teams to maximize room occupancy and revenue.
  3. Handle guest complaints and issues in a professional and courteous manner.
  4. Manage payment methods and resolve any discrepancies.

What We Offer:
  • Competitive salary: £28,000 - £32,000 per annum, depending on experience.
  • Life insurance
  • Employee wellbeing program
  • Additional holidays
  • Free parking
  • Staff discounts

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