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Service Delivery Manager

1 month ago

Salisbury, Wiltshire, United Kingdom Sanctuary Group Full time

Join us as a Service Delivery Manager

We are seeking an experienced Operations Leader to oversee the delivery of our services at John Baker House, Salisbury.

About Us

Sanctuary Supported Living is a national organisation that specialises in delivering personalised housing, care, and support services across England.

We are committed to helping people live as independently as possible and make a positive impact on their lives.

Your Role

You will lead the overall delivery of the service, manage the team, and liaise with the Area Service Manager.

Key responsibilities include:

  • Developing and maintaining relationships with partners, key stakeholders, and external agencies
  • Overseeing the overall delivery of the service
  • Working closely with internal and external partners to achieve KPIs
  • Managing the recruitment, performance, and development of staff
  • Responsibility for health and safety in the service

Requirements

To succeed in this role, you will need:

  • Previous experience of working in a managerial role within a similar service, with strong interpersonal, leadership, and problem-solving skills
  • Strong communication skills and the ability to remain calm under pressure
  • Compassionate, caring, and hardworking with a hands-on approach to support
  • Experience of working in a personalised way supporting service users to maximise opportunities for personal development
  • Proven ability to liaise effectively with statutory and voluntary partners
  • A full valid driving licence is essential for travel requirements

Benefits

We offer a competitive salary of £40,102.32 - £42,213.00 per year, along with a range of benefits including:

  • At least 25 days paid holiday, rising to 30 days after 5 years' service
  • A pension scheme with employer contributions
  • A variety of online discounts and rewards from major retailers
  • Health and well-being plans
  • Life assurance
  • Family-friendly arrangements, including opportunities for flexible working
  • Tax-efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities