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Customer Service Team Lead

2 months ago

Glasgow, Glasgow City, United Kingdom Arrow Group Full time

Lead a Team of Customer Support Representatives

As a Team Manager at Arrow Group, you will play a key role in enhancing the department's performance through your leadership. Your focus will be on inspiring, motivating, and developing your team to meet the department's objectives.

Key Responsibilities:

  • Lead a team of Customer Support Representatives to achieve departmental objectives
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless customer experience
  • Provide coaching and training to team members to enhance their skills and knowledge
  • Monitor and analyze customer feedback to identify areas for improvement

Requirements:

  • Proven leadership experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Strong problem-solving and conflict resolution skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance