Customer Service Team Leader

2 months ago


Glasgow, Glasgow City, United Kingdom William Hill Full time
About the Role

We are seeking a highly motivated and experienced Customer Service Team Leader to join our team at William Hill. As a key member of our shop floor team, you will play a vital role in delivering exceptional customer service and ensuring our customers have a positive experience in our betting shops.

Key Responsibilities
  • Lead and motivate a team of Customer Service Representatives to achieve high standards of customer service
  • Coach and develop your team to ensure they have the skills and knowledge to deliver excellent customer service
  • Maintain high standards of visual displays and ensure the shop is always looking its best
  • Build strong relationships with customers and provide an excellent customer service experience
  • Champion safer gambling practices and ensure compliance with company policies
  • Open and close the shop, with support from your team as required
  • Ensure your shop achieves targets and meets performance expectations
Working Patterns

Our shops have a variety of opening times between 8am-10pm, Monday to Sunday. Shifts are devised on a rota basis and are subject to change, including evening and weekend working.

What We Offer
  • A competitive compensation package, including incentives and a quarterly performance bonus
  • Continuous training and development opportunities, including an induction programme and external training
  • Opportunities for career progression, including Cluster Operations Manager and Head Office roles
  • 28 days holiday, plus an extra paid day off for your birthday
  • A pension plan with employer matching contributions
  • Perks and discounts, including access to a heavily discounted Zone 1-6 Oyster card


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