Customer Team Leader
3 weeks ago
We're looking for a skilled Customer Team Leader to join our Co-op Digital team.
About the role- Lead our store team with a friendly and approachable attitude, providing guidance and support to colleagues to deliver excellent customer service.
- Manage the store's operations, ensuring it remains safe, legal, and fully operational, while maintaining high standards of customer satisfaction.
- Develop and implement effective training programs to enhance team capabilities, promoting a culture of inclusivity and respect.
- Collaborate with the store manager to deliver HR processes, manage diligence checks, and maintain stock accuracy.
- Drive the introduction of new products and services, working closely with the team to implement change and encourage open feedback.
- Build strong relationships with customers and colleagues, supporting the store manager in delivering the local Co-op community plan.
- A genuine care for customer needs and a strong ability to build positive relationships.
- Excellent leadership skills, with the ability to balance leading and supporting the team, as well as working on the shop floor.
- Strong organisational and problem-solving skills, with a desire to learn, grow, and develop leadership skills.
- The flexibility to work a range of shifts, including weekends and varied hours.
We offer a range of benefits, including full paid training, a pension scheme, and access to virtual healthcare services, as well as a 30% discount on all Co-op products.
We're committed to building an inclusive workplace, where colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
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