Customer Operations Manager

2 weeks ago

Cheltenham, Gloucestershire, United Kingdom Royal Mail Group Full time
About the Role

We are seeking a highly skilled and experienced Customer Operations Manager to join our team at Royal Mail Group. As a key member of our delivery team, you will be responsible for ensuring the smooth running of all deliveries and providing excellent service to our customers.

Key Responsibilities
  • Lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep.
  • Partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement.
  • Deliver every item accurately and on time, playing a major part in the trust customers have in us.
  • Manage attendance and ensure that the team is available to work the required hours, including 5 days between Monday and Saturday with rotating days off.
What You'll Get

We offer a competitive salary, 10% on-target bonus, generous holiday allowance, flexible working, pension scheme, and an excellent parental leave policy. You'll also have access to our Cycle2work scheme, corporate discounts, and gym membership.

About You

We're looking for someone who is flexible, can excel under pressure, and has a customer-focused approach. You'll be a team player, results-driven, and an inspiring leader who can motivate and coach your team to deliver excellent results.

Next Steps

If you're interested in this role, please submit your application online and attach your CV. If successful, you'll be invited to a face-to-face assessment where you'll have the chance to showcase your abilities and passion.

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