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Customer Operations Manager
2 months ago
We are seeking a highly skilled and experienced Customer Operations Manager to join our team at Royal Mail Group. As a key member of our delivery team, you will be responsible for ensuring the smooth running of all deliveries and providing excellent service to our customers.
Key Responsibilities- Lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep.
- Partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement.
- Ensure the accurate and timely delivery of every item, playing a major part in the trust customers have in us.
- Manage attendance and ensure that the team is available to work the required hours, including rotating days off.
We offer a competitive salary, 10% on-target bonus, generous holiday allowance, flexible working, pension scheme, and an excellent parental leave policy. You'll also have access to a range of benefits through MyBundle, including the Cycle2work scheme and corporate discounts.
About YouWe're looking for someone who is flexible, can excel under pressure, and has a customer-focused approach. You'll be a team player, results-driven, and an inspiring leader who can motivate and coach your team to deliver the best results.
Next StepsIf you're interested in this role, please submit your application online and attach your CV. If successful, you'll be invited to a face-to-face assessment where you'll have the chance to showcase your abilities and passion.
