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Customer Operations Manager
2 months ago
We are seeking a highly skilled and experienced Customer Operations Manager to lead our Delivery team. As a key member of our team, you will be responsible for ensuring the smooth running of all deliveries, leading and inspiring a team of front-line colleagues to work efficiently and provide excellent service at the doorstep.
Key Responsibilities- Full accountability for the Delivery team, ensuring the smooth running of all deliveries.
- Lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep.
- Partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement.
- Deliver every item accurately and on time, playing a major part in the trust customers have in us.
- Attend to operational needs, requiring flexibility in hours.
We offer a competitive package, including a 10% on-target bonus, generous holiday allowance, flexible working, pension scheme, and an excellent parental leave policy. You'll also enjoy all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership, and more.
About YouWe're looking for someone who is flexible and can excel under pressure. You'll be a customer-focused, team player, results-driven, inspiring leader who can empathise, motivate, coach, and collaborate. You'll relish the opportunity to be part of our historic transformation from a letters business to a parcels business, bringing your skills and experience to make brilliant things possible.
