Membership Account Manager
1 month ago
We are seeking a highly skilled Membership Manager - Key Accounts to join our team at The National College. As a key member of our National Education Group, you will be responsible for account managing key account customers, improving health scores, handling escalations, and supporting renewal/cancellation conversations.
Key Responsibilities:- Account manage allocated key account customers to ensure personal and company KPIs are achieved and increase customer advocacy.
- Work with the Key Accounts Manager to support work on renewals and cancellations.
- Be the single point of contact for all customer complaints and work with the Key Accounts Manager to facilitate a resolution.
- Provide effective and timely communication with customers on queries, invoice issues, and cancellation requests.
- Maintain relationships with key account customer teams to understand customer needs and feedback to Manager Key Accounts.
- Accurately forecast renewals and report to the Manager Key Accounts.
- Ensure all company systems are updated and conversations are logged and documented.
- Act as a customer advocate within The National College, representing customer needs and feedback to drive product and service improvements working along with the Director of Customer Success to champion change.
- Experience in working in a renewals team or similar customer-focused teams.
- Understanding of the renewal process and customer.
- Effective communication and interpersonal skills, with the ability to build relationships and influence.
- Results-oriented with a record of accomplishment of meeting or exceeding renewal targets.
- Proactive and solutions-oriented mindset, with the ability to identify and address potential issues before they escalate.
- Familiarity with CRM systems preferable HubSpot and other relevant tools to manage and track customer renewals.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Experience within the Education or Ed tech industry preferred but not essential.
- Salary between £23,400-£25,000
- Hybrid working, with regular collaboration days in our Sheffield HQ
- Opportunity to work at an established but rapidly growing EdTech scaleup
- NEST Pensions scheme
- Buy & Sell Holiday scheme offering an opportunity to boost holiday allowance to up to 38 days annually
- Access to company Life Assurance scheme
- SmartHealth - access to 24/7 virtual GP, mental health support, financial advice, and more
The National College is a fast-growing and innovative EdTech business headquartered in Sheffield. We are a market-leading and multi-award-winning provider of professional development and software tools that support over 45,000 schools worldwide to ensure compliance and drive up standards. Our cutting-edge platform has revolutionised online training and now boasts the world's largest professional development library for educators.
The National College is part of the National Education Group.
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Membership Account Manager
1 month ago
Sheffield, Sheffield, United Kingdom The National College Full timeMembership Account ManagerWe are seeking a highly skilled Membership Account Manager to join our team at The National College. As a key member of our National Education Group, you will be responsible for managing key account customers, improving health scores, handling escalations, and supporting renewal/cancellation conversations.Key...
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Membership Account Manager
1 month ago
Sheffield, Sheffield, United Kingdom The National College Full timeMembership Account ManagerWe are seeking a highly skilled Membership Account Manager to join our team at The National College. As a key member of our National Education Group, you will be responsible for managing key account customers, improving health scores, handling escalations, and supporting renewal/cancellation conversations.Key...
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Membership Account Manager
1 month ago
Sheffield, Sheffield, United Kingdom The National College Full timeMembership Account ManagerWe are seeking a highly skilled Membership Account Manager to join our team at The National College. As a key member of our National Education Group, you will be responsible for managing key account customers, improving health scores, handling escalations, and supporting renewal/cancellation conversations.Key...
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Membership Account Manager
1 month ago
Sheffield, Sheffield, United Kingdom The National College Full timeMembership Account ManagerWe are seeking a highly skilled Membership Account Manager to join our team at The National College. As a key member of our National Education Group, you will be responsible for managing key account customers, improving health scores, handling escalations, and supporting renewal/cancellation conversations.Key...
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Membership Account Manager
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Sheffield, Sheffield, United Kingdom The National College Full timeMembership Manager - Key AccountsWe are seeking a highly skilled Membership Manager - Key Accounts to join our team at The National College. As a key member of our National Education Group, you will be responsible for managing key account customers, improving health scores, handling escalations, and supporting renewal/cancellation conversations.Key...
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Sheffield, Sheffield, United Kingdom The National College Full timeMembership Manager - Key AccountsWe are seeking a highly skilled Membership Manager - Key Accounts to join our team at The National College. As a key member of our National Education Group, you will be responsible for managing key account customers, improving health scores, handling escalations, and supporting renewal/cancellation conversations.Key...
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Sheffield, Sheffield, United Kingdom The National College Full timeMembership Account ManagerWe are seeking a highly skilled Membership Account Manager to join our team at The National College. As a key member of our National Education Group, you will be responsible for managing key account customers, improving health scores, handling escalations, and supporting renewal/cancellation conversations.Key...
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Sheffield, Sheffield, United Kingdom The National College Full timeMembership Account Manager**Job Summary**We are seeking a highly skilled Membership Account Manager to join our team at The National College. As a key member of our National Education Group, you will be responsible for managing key account customers, improving health scores, handling escalations, and supporting renewal/cancellation conversations.**Key...
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Membership Manager
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Sheffield, Sheffield, United Kingdom https:jobs-redefined.cositemap Full timeAre you a customer-focused professional looking to drive growth and retention in a dynamic EdTech company? We're seeking a Membership Manager - Key Accounts to join our team at The National College, a leading provider of professional development and software tools for educators worldwide.As a Membership Manager, you will be responsible for account managing...
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Membership Account Manager
1 week ago
Sheffield, Sheffield, United Kingdom The National College Full timeAt The National College, we are seeking a highly skilled Membership Account Manager to join our team. As a key member of our National Education Group, you will be responsible for account managing key account customers, improving health scores, handling escalations, and supporting renewal/cancellation conversations.Key Responsibilities:Account manage...
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Sheffield, Sheffield, United Kingdom The National College Full timeWe are seeking a highly skilled Membership Manager- Key Accounts to join our team at The National College. As a key member of our National Education Group, you will be responsible for account managing key account customers, improving health scores, handling escalations, and supporting renewal/cancellation conversations.The ideal candidate will have...
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Membership Account Manager
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Sheffield, Sheffield, United Kingdom The National College Full timeAbout The National CollegeThe National College is a leading EdTech company, providing innovative software solutions to over 45,000 schools globally. With a strong reputation for excellence, we have won 17 major awards, including 'Supplier of the Year' for 5 consecutive years, and boast a 4.7-star rating from over 100,000 reviews.Job SummaryWe are seeking a...
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Membership Account Manager
2 months ago
Sheffield, Sheffield, United Kingdom The National College Full timeAbout The National CollegeThe National College is a leading EdTech company, providing innovative software solutions to over 45,000 schools globally. With a strong reputation for excellence, we have won 17 major awards, including 'Supplier of the Year' for 5 consecutive years, and boast a 4.7-star rating from over 100,000 reviews.Job SummaryWe are seeking a...
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