Head of Membership Management
2 weeks ago
Are you a customer-focused professional looking to drive growth and retention in the education sector? We're seeking a skilled Membership Manager - Key Accounts to join our team at The National College, a leading EdTech company.
Key Responsibilities:
- Account manage key account customers to improve health scores, handle escalations, and support renewal/cancellation conversations.
- Work with Key Account Manager to support work on renewals and cancellations.
- Be the single point of contact for all customer complaints and work with the Key Accounts Manager to facilitate a resolution.
- Maintain relationships with Key Account Customers teams to understand customer needs and feedback to Manager Key Accounts.
- Accurately forecast renewals and report to the Manager Key Accounts.
About The National College:
We're a fast-growing and innovative EdTech business headquartered in Sheffield, providing professional development and software tools to over 45,000 schools worldwide. Our cutting-edge platform has revolutionised online training and boasts the world's largest professional development library for educators.
What We Offer:
- Hybrid working with regular collaboration days in our Sheffield HQ.
- NEST Pensions scheme.
- Buy & Sell Holiday scheme offering an opportunity to boost holiday allowance to up to 38 days annually.
- Access to company Life Assurance scheme.
- SmartHealth - access to 24/7 virtual GP, mental health support, financial advice, and more.
Join Our Team:
We're looking for a talented and customer-centric individual to join our team. If you're passionate about driving growth and retention in the education sector, we'd love to hear from you.
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