Head of Membership Management

2 weeks ago


Sheffield, Sheffield, United Kingdom https:jobs-redefined.cositemap Full time
Membership Manager - Key Accounts

Are you a customer-focused professional looking to drive growth and retention in the education sector? We're seeking a skilled Membership Manager - Key Accounts to join our team at The National College, a leading EdTech company.

Key Responsibilities:

  • Account manage key account customers to improve health scores, handle escalations, and support renewal/cancellation conversations.
  • Work with Key Account Manager to support work on renewals and cancellations.
  • Be the single point of contact for all customer complaints and work with the Key Accounts Manager to facilitate a resolution.
  • Maintain relationships with Key Account Customers teams to understand customer needs and feedback to Manager Key Accounts.
  • Accurately forecast renewals and report to the Manager Key Accounts.

About The National College:

We're a fast-growing and innovative EdTech business headquartered in Sheffield, providing professional development and software tools to over 45,000 schools worldwide. Our cutting-edge platform has revolutionised online training and boasts the world's largest professional development library for educators.

What We Offer:

  • Hybrid working with regular collaboration days in our Sheffield HQ.
  • NEST Pensions scheme.
  • Buy & Sell Holiday scheme offering an opportunity to boost holiday allowance to up to 38 days annually.
  • Access to company Life Assurance scheme.
  • SmartHealth - access to 24/7 virtual GP, mental health support, financial advice, and more.

Join Our Team:

We're looking for a talented and customer-centric individual to join our team. If you're passionate about driving growth and retention in the education sector, we'd love to hear from you.



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