Current jobs related to Membership Account Manager - Sheffield, Sheffield - The National College

  • Membership Manager

    1 month ago

    Sheffield, Sheffield, United Kingdom https:jobs-redefined.cositemap Full time

    Are you a customer-focused professional looking to drive growth and retention in a dynamic EdTech company? We're seeking a Membership Manager - Key Accounts to join our team at The National College, a leading provider of professional development and software tools for educators worldwide.As a Membership Manager, you will be responsible for account managing...

  • Membership Account Manager

    4 weeks ago

    Sheffield, Sheffield, United Kingdom The National College Full time

    At The National College, we are seeking a highly skilled Membership Account Manager to join our team. As a key member of our National Education Group, you will be responsible for account managing key account customers, improving health scores, handling escalations, and supporting renewal/cancellation conversations.Key Responsibilities:Account manage...

  • Membership Account Manager

    4 weeks ago

    Sheffield, Sheffield, United Kingdom The National College Full time

    We are seeking a highly skilled Membership Manager- Key Accounts to join our team at The National College. As a key member of our National Education Group, you will be responsible for account managing key account customers, improving health scores, handling escalations, and supporting renewal/cancellation conversations.The ideal candidate will have...

  • Membership Manager Key Accounts Lead

    4 days ago

    Sheffield, Sheffield, United Kingdom The National College Full time

    We are seeking a skilled Membership Manager - Key Accounts to join The National College, a fast-growing EdTech company based in the UK.Role OverviewThe successful candidate will be responsible for account managing key customers, improving customer satisfaction, handling escalations, and supporting renewal/cancellation conversations. As a Membership Manager -...

  • Membership Development Manager

    3 days ago

    Sheffield, Sheffield, United Kingdom National Online Safety Full time

    About The RoleWe are seeking a skilled Membership Development Manager to join our team at the National Education Group.As a key member of our team, you will be responsible for managing key account customers, improving health scores, handling escalations, and supporting renewal/cancellation conversations.Key Responsibilities:Account manage allocated Key...

  • Customer Success Membership Manager

    4 weeks ago

    Sheffield, Sheffield, United Kingdom The National College Full time

    We are seeking a highly skilled Membership Manager, Enterprise to join our dynamic team at The National College. As a key member of our customer success team, you will be responsible for managing and maintaining strategic relationships with our Enterprise Customers.Key Responsibilities:Account manage an individual book of business of allocated Enterprise...

  • Customer Success Membership Manager

    1 month ago

    Sheffield, Sheffield, United Kingdom https:jobs-redefined.cositemap Full time

    Job Title: Membership Manager - EnterpriseJob Summary:We are seeking a highly skilled Membership Manager - Enterprise to join our team at The National College. As a key member of our Customer Success team, you will be responsible for managing and maintaining strategic relationships with our Enterprise Customers, driving customer renewals, and ensuring high...

  • Customer Success Membership Manager

    4 weeks ago

    Sheffield, Sheffield, United Kingdom The National College Full time

    Role OverviewThe National College is seeking a highly skilled Membership Manager, Enterprise to join our dynamic team. As a key member of our customer success team, you will be responsible for managing and maintaining strategic relationships with our Enterprise Customers.Key ResponsibilitiesAccount manage an individual book of business of allocated...

  • Senior Management Accountant Leader

    4 days ago

    Sheffield, Sheffield, United Kingdom St. John Ambulance Full time

    We are seeking a highly experienced Senior Management Accountant to lead our Finance team. This is a fantastic opportunity to join St John Ambulance, a leading charity with a rich history and a long-standing commitment to saving lives through essential first aid services.About the RoleAs a key member of our senior management team, you will be responsible for...

  • Account Management Team Leader

    1 month ago

    Sheffield, Sheffield, United Kingdom Sja's West Full time

    About the RoleThis is a leadership position within our Accounts Receivable team, responsible for ensuring customer payments are in line with contractual agreements and aged debt is kept within acceptable levels.The ideal candidate will have experience in managing monthly critical system processes and using finance software such as SUN, Oracle or...

  • Financial Reporting Manager

    1 month ago

    Sheffield, Sheffield, United Kingdom Sja's West Full time

    About the RoleWe are seeking a highly skilled Financial Reporting Manager to lead the delivery of our statutory and management accounting service. As a key member of the senior management team within Finance & Corporate Services, you will be responsible for the management and delivery of timely, accurate management accounts, in accordance with the internal...

  • Senior Accounting Specialist

    1 day ago

    Sheffield, Sheffield, United Kingdom IPS Finance Full time

    About IPS FinanceWith 40 years of experience in the Yorkshire accountancy recruitment market, IPS Finance has built long-term relationships with clients and individuals across various sectors. Our commitment to delivering real benefits to all parties involved is unparalleled.Your Role as Financial AccountantWe are seeking a skilled Financial Accountant to...

  • Accounting Operations Lead

    4 days ago

    Sheffield, Sheffield, United Kingdom Sja's West Full time

    About Sja's WestWe work at the heart of communities, providing first aid and keeping people safe at events. Our goal is to help transform out-of-hospital care and have a positive impact on the people we treat and the communities we serve.As a team of 1,600 employees and 18,000 volunteers, we are united by our mission to save lives through first aid. We...

  • Senior Financial Accountant

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Spencer Clarke Group Ltd. Full time

    Spencer Clarke Group Ltd. is seeking a highly skilled Senior Financial Accountant to join their team. The ideal candidate will have experience in preparing complex company financial statements, interim management accounts, personal tax returns, and partnership accounts and returns.Key responsibilities include managing a portfolio of clients, overseeing...

  • Accounting Professional

    3 weeks ago

    Sheffield, Sheffield, United Kingdom Rise at Seven Ltd Full time

    Temporary Accounts Assistant JobWe are seeking a skilled and detail-oriented Accounts Assistant to join our finance team on a temporary basis at Rise at Seven Ltd. This role requires a strong understanding of accounting principles and excellent organisational skills to ensure accurate financial reporting.Responsibilities:Manage the sales ledger function,...

  • Accounting Manager

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Public Practice Recruitment Ltd Full time

    Job Title: Assistant Client ManagerAbout the Role:We are seeking a highly skilled and motivated Assistant Client Manager to join our team. As an Assistant Client Manager, you will be responsible for managing a portfolio of clients, preparing financial statements and tax returns, and providing exceptional client service.Key Responsibilities:* Managing client...

  • Experienced Cloud Accountant Required

    3 days ago

    Sheffield, Sheffield, United Kingdom IPS Group Full time

    About the RoleWe are seeking a highly skilled Cloud Accountant to join our team. As a key member of our accounting department, you will be responsible for providing exceptional client service and support.Responsibilities include:Preparation of management accounts, VAT returns, and year-end accountsImplementation and improvement of cloud accounting software...

  • Accountancy Manager

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Barber Mclelland Ltd Full time

    Barber Mclelland Ltd are working in partnership with a leading independent firm of chartered accountants to recruit an experienced practice accountant for the position of Manager in their Sheffield office.The firm has an excellent client base throughout the UK, providing a wide range of accounting, business advisory and taxation services to various...

  • Account Manager

    1 day ago

    Sheffield, Sheffield, United Kingdom CV-Library Full time

    Job Title: Account ManagerWe are seeking a skilled Account Manager to join our team at CV-Library. As an Account Manager, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and delivering exceptional customer service.Key Responsibilities:Building and maintaining client...

  • Senior Accounting Manager

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Barber McLelland Full time

    Job DescriptionAccounts Manager £43,000 £48,000The RoleBarber McLelland are working in partnership with a leading independent firm of chartered accountants to recruit an experienced practice accountant for the position of Manager for the firm\'s Sheffield office.The firm have an excellent client base throughout the UK with a variety of specialist sectors,...

Membership Account Manager

1 month ago

Sheffield, Sheffield, United Kingdom The National College Full time
Membership Account Manager

**Job Summary**

We are seeking a skilled Membership Account Manager to join our team at The National College. As a key member of our National Education Group, you will be responsible for managing key account customers, improving health scores, handling escalations, and supporting renewal/cancellation conversations.

**Key Responsibilities:**

* Account manage allocated key account customers to ensure personal and company KPIs are achieved and increase customer advocacy.
* Work with the Key Accounts Manager to support work on renewals and cancellations.
* Be the single point of contact for all customer complaints and work with the Key Accounts Manager to facilitate a resolution.
* Provide effective and timely communication with customers on queries, invoice issues, and cancellation requests.
* Maintain relationships with key account customer teams to understand customer needs and feedback to the Manager Key Accounts.
* Accurately forecast renewals and report to the Manager Key Accounts.
* Ensure all company systems are updated and conversations are logged and documented.
* Act as a customer advocate within The National College, representing customer needs and feedback to drive product and service improvements working along with the Director of Customer Success to champion change.

**Requirements:**

* Experience in working in a renewals team or similar customer-focused teams.
* Understanding of the renewal process and customer.
* Effective communication and interpersonal skills, with the ability to build relationships and influence.
* Results-oriented with a record of accomplishment of meeting or exceeding renewal targets.
* Proactive and solutions-oriented mindset, with the ability to identify and address potential issues before they escalate.
* Familiarity with CRM systems preferable HubSpot and other relevant tools to manage and track customer renewals.
* Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
* Experience within the Education or Ed tech industry preferred but not essential.

**Benefits:**

* Salary between £23,400-£25,000.
* Hybrid working, with regular collaboration days in our Sheffield HQ.
* Opportunity to work at an established but rapidly growing EdTech scaleup.
* NEST Pensions scheme.
* Buy & Sell Holiday scheme offering an opportunity to boost holiday allowance to up to 38 days annually.
* Access to company Life Assurance scheme.
* SmartHealth - access to 24/7 virtual GP, mental health support, financial advice, and more.

**About The National College**

The National College is a fast-growing and innovative EdTech business headquartered in Sheffield. We are a market-leading and multi-award-winning provider of professional development and software tools that support over 45,000 schools worldwide to ensure compliance and drive up standards. Our cutting-edge platform has revolutionised online training and now boasts the world's largest professional development library for educators.

The National College is part of the National Education Group.