Membership Manager
1 month ago
Are you a customer-focused professional looking to drive growth and retention in a dynamic EdTech company? We're seeking a Membership Manager - Key Accounts to join our team at The National College, a leading provider of professional development and software tools for educators worldwide.
As a Membership Manager, you will be responsible for account managing key account customers, improving health scores, handling escalations, and supporting renewal/cancellation conversations. You will work closely with the Key Accounts Manager to ensure personal and company KPIs are achieved and increase customer advocacy.
Key responsibilities include:
- Account managing allocated key account customers to ensure personal and company KPIs are achieved and increase customer advocacy.
- Working with the Key Accounts Manager to support work on renewals and cancellations.
- Being the single point of contact for all customer complaints and working with the Key Accounts Manager to facilitate a resolution.
- Maintaining relationships with key account customer teams to understand customer needs and feedback.
- Accurately forecasting renewals and reporting to the Manager Key Accounts.
- Acting as a customer advocate within The National College, representing customer needs and feedback to drive product and service improvements.
We offer a hybrid working environment with regular collaboration days in our Sheffield HQ, a NEST Pensions scheme, buy and sell holiday scheme, access to company life assurance scheme, and SmartHealth benefits.
The National College is a fast-growing and innovative EdTech business headquartered in Sheffield. We are a market-leading and multi-award-winning provider of professional development and software tools that support over 45,000 schools worldwide to ensure compliance and drive up standards.
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