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Membership Development Manager
1 month ago
We are seeking a skilled Membership Development Manager to join our team at the National Education Group.
As a key member of our team, you will be responsible for managing key account customers, improving health scores, handling escalations, and supporting renewal/cancellation conversations.
Key Responsibilities:- Account manage allocated Key Account Customers (Retention, Renewal, Cross-Sell, Upsell and Referral) to ensure personal and company KPI's are achieved and increase Customer Advocacy.
- Work with Key Account Manager to support work on renewals and cancellations.
- Be the single point of contact for all customer complaints and work with the Key Accounts Manager to facilitate a resolution.
- Maintain relationships with Key Account Customers teams to understand customer needs and feedback to Manager Key Accounts.
- Accurately Forecast renewals and report to the Manager Key Accounts.
- Act as a customer advocate within The National College, representing customer needs and feedback to drive product and service improvements working along with the Director of Customer Success to champion change.
- Familiarity with CRM systems preferable HubSpot and other relevant tools to manage and track customer renewals.
- A competitive salary of £35,000 - £40,000 per annum, depending on experience.
- Holiday allowance of 25 days + bank holidays.
- NEST Pensions scheme.
- Buy & Sell Holiday scheme offering an opportunity to boost holiday allowance to up to 38 days annually.
- Access to company Life Assurance scheme.
- SmartHealth - access to 24/7 virtual GP, mental health support, financial advice and more.
- Hybrid working, with regular collaboration days in our Sheffield HQ.
