Asylum Accommodation Specialist

16 hours ago


Rugby, Warwickshire, United Kingdom This is an IT support group Full time

Are you passionate about delivering high-quality support services to vulnerable asylum seekers?

Serco is seeking an experienced Accommodation and Housing Officer to join our team in the Midlands region.

The successful candidate will be responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies, and Partners.

Key responsibilities include:

  1. Conducting monthly inspections of all properties within the allocated portfolio in accordance with AASC standards
  2. Managing on-boarding and withdrawal of properties within allocated portfolio in accordance with Housing Officer Local Operating Procedures (LOP)
  3. Reporting all property faults identified, correctly categorising them for appropriate response
  4. Completing all minor Property repairs within the scope enabled by training, experience, and the toolkit and spares provided
  5. Administration of operational cash to enable the completion of tasks such as topping up of utility meters & emergency cash payments
  6. Responding to customer complaints

Due to the nature of the role, Criminal Record Bureau checks are required. Experience in a previous property-related role is beneficial but not essential.

Our competitive salary for this position is £25,000 - £35,000 per annum, depending on experience. We also offer a range of benefits including a pension scheme, employee assistance programme, and Serco Benefits package.

If you have a solid work history dealing with people face-to-face and enjoy a demanding workload where you can utilise your organisational skills, we encourage you to apply.



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