Customer Support Specialist

4 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Grand Union Housing Group Full time
Life24 Advisor

Are you passionate about helping people live independently and safely in their own homes? As a Life24 Advisor, you'll be the go-to support for customers using our Life24 service, ensuring they feel secure, empowered, and well-supported in their daily lives.

Key Responsibilities:
  • Help new customers settle into their homes and the community.
  • Respond to emergency calls, including providing 24-hour support on a scheduled rota.
  • Conduct property viewings and guide customers on available services.
  • Communicate regularly with customers based on their individual support needs.
  • Perform risk assessments for customers and properties, making safeguarding referrals as needed.
Requirements:
  • Proficiency in MS Office (Word, Excel, Outlook, OneDrive) and Teams.
  • Comfortable with using computer systems, smartphones, and tablets.
  • Ability to manage your workload with minimal supervision.
  • Full UK Drivers License and DBS clearance.
Benefits:
  • Annual leave of 25 days, rising to 30 days after 5 years of service.
  • Generous pension scheme – employer contribution up to 10%.
  • Extra day's leave for no sickness absence in the financial year.
  • Christmas week off (no need to use your annual leave allowance).
  • Opportunity to buy/sell annual leave.
  • Enhanced maternity, paternity, and adoption leave.
  • Paid emergency and compassionate leave.
  • Life assurance (2x salary).
  • Generous sick pay.

Grand Union Housing Group and Longhurst Group are excited to be merging, creating even more opportunities for growth and impact. A full driving license is essential for this role. A DBS is required for this role.



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