Experienced Service Advisor

4 days ago


Chertsey, Surrey, United Kingdom Arnold Clark. Full time

We are seeking an experienced Service Advisor to join our team at Arnold Clark in Chertsey. This is a fantastic opportunity for a customer-focused individual who can deliver exceptional experiences for our service and vehicle repair customers.

About the Role

As a Service Advisor, you will be responsible for handling all customer requirements for service and vehicle repairs in an efficient and professional manner. You will liaise with the workshop and bodyshop to progress work through the system, controlling computer-based jobs, purchasing, and invoice processes to ensure the financial interests of the customer and the company are protected.

You will provide clear and accurate solutions to customers regarding any faults or repairs found on their vehicle, treating dissatisfied customers with empathy and understanding. Your role will also involve maintaining customer records, such as vehicle details and service histories, accurately and efficiently.

Essential Skills
  • A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
  • Demonstrable computer literacy and knowledge of IT systems and applications.
  • The ability to multi-task and be highly adaptable within a busy environment.
  • Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
  • Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
  • Ability to prioritise your workload.
  • Ability and willingness to work with defined processes and guidelines.
  • Good core administration skills to accurately capture customer details to the required standards.
Benefits
  • 33 days' holiday allowance with room to grow.
  • Generous retail discounts.
  • Private healthcare.
  • SIMPLYHEALTH - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments.
  • Pension scheme.
  • Maternity and paternity packages.
  • Opportunities for training and progression.

This role is based in Chertsey and offers a competitive salary range of £25,000 - £35,000 per annum, depending on experience.

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives, and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work.


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