National Trading Team Leader 8 Month FTC Position
4 weeks ago
At Arch Capital Group, we're committed to fostering a collaborative culture that drives innovation and progress. Our team is dedicated to delivering exceptional results, and we're seeking a strong leader to join our National Trading Team as a maternity cover.
The ideal candidate will have a proven track record in effective management and leadership, with a minimum of 5 years' experience in underwriting. They will be responsible for leading the National Trading Team South, managing team performance, and ensuring the delivery of efficient case underwriting services to brokers.
Key Responsibilities:
- Contribute to the success of the National Trading Team by working collaboratively with the management team to achieve team objectives and strategy.
- Lead the National Trading Team South, ensuring effective management and leadership to deliver required personal and team results, activity, and behaviours in accordance with Arch values and guidelines.
- Manage team performance, ensuring good understanding of current performance levels, identifying underperformance, and addressing it effectively and in accordance with Arch guidelines.
- Recruit additional team members when necessary, collaborate with stakeholders, and adhere to Arch procedures.
- Manage own and team workflow, adapting priorities to successfully deliver our strong service strategy, required SLAs, and quality standards.
- Ensure personal and team adoption, deployment, and adherence to company and NTT prescribed processes and practices.
- Review team processes, collate feedback, and work collaboratively to identify solutions to remove blockers, aid continuous improvement, and find efficiencies.
- Achieve personal and team targets by managing and operating to the Key Performer Indicators and strategic direction of the UKR.
- Enhance Arch's standing and presence nationally by establishing and maintaining strong relationships with colleagues in the regions and staff at the Regions' most important brokers.
- Act as the principle escalation point for brokers, including complaints, and resolve these matters through application of strong ownership, effective delegation, and a solution and customer-focused approach.
- Maintain and enhance personal knowledge of relevant technical issues, supporting the team to achieve the same through effective coaching, support, and performance management.
- Contribute to the technical knowledge of the Company by feeding back technical and commercial market intelligence to the National Trading Team Underwriting Manager & wider team.
- Work collaboratively with other parts of the organisation, especially the regions, claims, and survey teams, when required.
- Ensure any relevant communications are shared with the team, regions, or relevant stakeholders in the appropriate format(s) and in a timely manner.
- Assist the NTT management team with the creation and presenting of monthly team meetings and Quarterly Business Reviews (QBRs).
Requirements and Skills:
- Minimum 5 years' experience in Underwriting required.
- Experience in effective line management desirable.
- Collaborative and constructive workplace behaviours.
- Ability to negotiate flexibly and appropriately.
- Demonstrates a range of influencing and negotiation approaches.
- Consistent achieving of goals and objectives.
- Experience working across functions/matrix organisation to collaborate and build strong relationships.
- Operational effectiveness and efficiency.
- Clear and effective communication.
Qualifications:
- Minimum A level standard preferred.
Experience:
- The job holder will have at least 5 years' experience in the Commercial Insurance industry, strong interpersonal skills, and work in a structured, organised, and planned manner.
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